Customer Support Manager

2 weeks ago

Dubai, United Arab Emirates Justlife Full time

**Justlife **is rocking the region with its beautifully designed for all home services app and looking for brilliant minds and skilled professionals who can think outside the box and have a limit that defies the sky.

Do you envision shaping the future of all home services in one of the fast-growing tech companies based in Dubai?

Then, don't lose another second Come onboard and be a part of this exciting adventure of growth and success and take over a key role as an **Customer Support Manager**.**

Join us and just shine with us
**What we expect from you**:

- Managing Customer Support Teams we outsource. You will work with site managers to plan and schedule the workforce and provide as stellar customer experience while driving CS related business metrics.
- Overseeing the day to day performance of the team to ensure that they are achieving company's KPIs.
- Keeping informed of industry trends and new CRM technologies.
- Work on the care strategy to optimize customer experience.
- Prepare reports and analyze customer feedback on services.
- Document processes and technical issues, as well as customer compliments and complaint.
**What we are looking for**:

- A self-motivated person who thrives in a startup environment.
- A team member who is not afraid to try new approaches, who can turn mistakes or failures into a learning opportunity.
- 7+ years of experience in the Operations/Logistics/Customer Experience/Service field.
- 3 years of experience as a manager in a related field.
- Experience in e-commerce/ start-up company.
- A good team player with strong communication skills.
- Analytical thinker with customer-oriented instinct.
- A team member who has the ability to get hands-on in a complex operational environment.
- Excellent oral and written communication skills, presentation, and interpersonal abilities.
- Strong internal and external customer service orientation with deep and broad expertise of the front-to-back customer experience and ability to describe things from a customer perspective.
- Strong organizational and time management skills are required.
- Strong analytical, creative problem solving, and information-seeking skills with the ability to respond tactically in a dynamic environment.
- **PERKS OF BEING A PART of JUSTLIFE**
No benefit would replace the start-up spirit, working with a great team, and entrepreneurial working environment However, we also have benefits like:
**We care about you**
- Structured and predictable salary progression.
- Flexible working hours and remote working depending on the job.
- JustHoliday One-day extra vacation on your birthday.
- Team-building games, challenges, and activities
**We improve you**
- Working with a great team and entrepreneurial spirit
- Continuous learning with mentorship, coaching, on-the-job, and internal-external training.
- Fast career growth.
- Internal career opportunities.
**We recognize you**
- ‘’JustHeroes’’ Reward and Recognition Program.
- Discounts and gifts vouchers.
- Employee Referral Program.
**About Us**:
Justlife (previously Justmop) is the Middle East’s leading marketplace for home cleanings, beauty & wellness, and other home services such as maintenance and laundry. Justlife’s long-term vision is to become a super app for everything related to home services.

Since our inception, we've slowly been expanding our services from home cleaning alone to serving all your needs at home.

Justlife has built a network of thousands of trained professionals and served over 6 million sessions across UAE, KSA, Kuwait, Qatar, Oman, and Bahrain.

Our Mission: We promise our customers stellar service, our suppliers a valuable partner, our professionals a better life, and our team members a work environment where they thrive towards their best versions.

BRG4IuikI4

  • Customer Support Thai Speaker

    4 weeks ago

    Dubai, Dubai, United Arab Emirates TechNest support center FZ L.L.C Full time

    Company DescriptionTechNest Support is a premier provider of customer support and communication solutions, ensuring businesses are always connected.Role DescriptionThis is a full-time on-site role for a Customer Support Thai Speaker at TechNest Support center FZ L.L.C. located in Dubai, United Arab Emirates. The role involves providing customer support,...

  • Customer Support Thai Speaker

    4 weeks ago

    Dubai, United Arab Emirates TechNest support center FZ L.L.C Full time

    Company DescriptionTechNest Support is a premier provider of customer support and communication solutions, ensuring businesses are always connected.Role DescriptionThis is a full-time on-site role for a Customer Support Thai Speaker at TechNest Support center FZ L.L.C. located in Dubai, United Arab Emirates. The role involves providing customer support,...

  • Administrative Assistant

    1 week ago

    Dubai Silicon Oasis, United Arab Emirates Teckvisor's Customer Full time

    As an Executive Assistant, you will be a crucial member of our dynamic web design and marketing team, providing administrative support between team and the founder. Your role will involve managing a busy schedule, coordinating meetings, handling correspondence, and ensuring the smooth operation of the office. **Qualifications and Skills** - Strong...

  • Vietnamese Language Customer Support Agent

    1 day ago

    Dubai, Dubai, United Arab Emirates TechNest support center FZ L.L.C Full time

    Role OverviewThis is a full-time, on-site role for a Vietnamese Language Customer Support Agent. The position is located in Dubai, United Arab Emirates.About the JobThe day-to-day tasks include handling customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining effective communication channels.Duties:Answer customer...

  • Customer Support Manager

    2 weeks ago

    Dubai, United Arab Emirates Ghaleb Production House DMCC Full time

    We are looking for a motivated and experienced customer support manager to lead our customer support department. The customer support manager will be responsible for driving superior customer support to business clients through policies, procedures, and setting of goals. **Customer Support Manager Responsibilities**: - Managing the customer support...

  • Customer Support Manager

    2 weeks ago

    Dubai, United Arab Emirates MG Recruit Full time

    **Job Title**:Customer Support Manager in the UAE **Job Type**:Remote at the beginning, full-time **Location**:Dubai, UAE We are recruiting on behalf of our client for a Customer Support Manager for a Consultancy company based in Dubai. **Responsibilities**: - Act as a liaison between the client and our lawyers, sales, state. bodies in the UAE,...

  • Customer Support Manager

    1 week ago

    Dubai, United Arab Emirates The Emirates Group Full time

    Qualifications & Experience: Qualifications and Experience Information Technology. - Other : 8+ Years Degree or Honours (12+3 or equivalent) : Degree in Computer Science or a relevant degree Knowledge/Skills: - ITIL Certification (desirable for Customer Support and Deployment and mandatory for roles in Cyber Security). - Minimum 5 Experience in specialist...

  • Customer Support Manager

    2 weeks ago

    Dubai, United Arab Emirates Thales Full time

    Location: Dubai, United Arab Emirates Thales people architect solutions that enable two-thirds of planes to take off and land safely. We create in-flight entertainment systems that engross 50 million fliers every year and we develop the avionics that control the world’s largest commercial aircrafts. Our simulators train the next generation of pilots for...

  • Customer Support

    6 days ago

    Dubai, United Arab Emirates CPT Markets Full time

    **Responsibilities**: - Provide accurate information about products, services, pricing, and company policies. - Maintain a courteous and empathetic tone when interacting with customers. - Investigate and resolve customer issues, including order discrepancies, billing inquiries, and product/service complaints. - Follow established procedures and guidelines...

  • Customer Support

    6 days ago

    Dubai, United Arab Emirates CPT Markets Full time

    **Responsibilities**: - Provide accurate information about products, services, pricing, and company policies. - Maintain a courteous and empathetic tone when interacting with customers. - Investigate and resolve customer issues, including order discrepancies, billing inquiries, and product/service complaints. - Follow established procedures and guidelines...

  • Corporate Liaison and Support Manager

    5 days ago

    Dubai, Dubai, United Arab Emirates UAS International Trip Support Full time

    About UsAt UAS International Trip Support, we require an experienced Executive Assistant to join our team. This is a mid-senior level position that involves providing administrative support to our senior leadership.The successful candidate will have strong organizational and project management skills, with experience working in a corporate...

  • Customer Support Vietnamese Speaking Relocation from Ho Chi Minh to Dubai

    2 days ago

    Dubai, Dubai, United Arab Emirates TechNest support center FZ L.L.C Full time

    Customer Support Vietnamese Speaking Relocation from Ho Chi Minh to DubaiThis is a full-time, on-site role for a Customer Support Vietnamese Speaking agent. The position is located in Dubai, United Arab Emirates. The day-to-day tasks include handling customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining effective...

  • Customer Support Vietnamese Speaking Relocation from Ho Chi Minh to Dubai

    1 day ago

    Dubai, Dubai, United Arab Emirates TechNest support center FZ L.L.C Full time

    Customer Support Vietnamese Speaking Relocation from Ho Chi Minh to Dubai This is a full-time, on-site role for a Customer Support Vietnamese Speaking agent. The position is located in Dubai, United Arab Emirates. The day-to-day tasks include handling customer inquiries, providing technical support, ensuring customer satisfaction, and maintaining effective...

  • Technical Customer Support Manager

    3 weeks ago

    Dubai, United Arab Emirates Helix Leisure Full time

    Fueling the business of fun. Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability. With Embed’s platform, a business...

  • Technical Customer Support Manager

    3 weeks ago

    Dubai, United Arab Emirates Helix Leisure Full time

    Fueling the business of fun. Not just a game-changer, it’s a life-changer. Designed to deliver a superior guest experience, the software solutions platform is a complete integrated solution made to enable business owners to achieve greater operational efficiency while reducing costs and increasing profitability. With Embed’s platform, a business...

  • Marketing Executive

    5 days ago

    Dubai, United Arab Emirates Sales Manager Full time

    overseeing and developing marketing campaigns - conducting research and analysing data to identify and define audiences - devising and presenting ideas and strategies - promotional activities - compiling and distributing financial and statistical information - writing and proofreading creative copy - maintaining websites and looking at data analytics -...

  • Support Worker

    3 days ago

    Dubai, United Arab Emirates Select Support Partnerships Ltd Full time

    **Position: Support Worker - Permanent** **Location: Greater Manchester** **Salary: £20,480** **Hours: 12hr shifts - 42 hours p/w on a rolling rota and alternate weekends. Night will be required according to the needs of the service.**. At **Select Support Partnerships, **we are recognised as one of the leading independent providers of health and social...

  • Sales Account Manager

    4 weeks ago

    Dubai, Dubai, United Arab Emirates Support Revolution Full time

    Supermicro is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the...

  • Customer Support

    5 days ago

    Dubai, Dubai, United Arab Emirates Juma Al Majid Holding Group L.L.C Full time

    Customer Support & Services Junior OfficerDubai, United Arab Emirates | Posted on 03/12/2025ResponsibilitiesSupports and provides service via toll free, e-mails, live chats, and social media to manage the business' relationship with customers.Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.Registers customer...

  • Customer Support

    6 days ago

    Dubai, United Arab Emirates Metrical Real Estate Development Full time

    We are an established Real Estate Development company and we are currently looking for a Customer Support to join our team - Answering inquiries, assisting clients. - Handle requests and queries appropriately. - Provides general support related to customer service - Other tasks as required by the team **Requirements**: - Experience in Real Estate is a...