Manager - Design for Change and Innovation
1 day ago
**Join a global professional services leader. We are committed to solving the world’s biggest challenges in the areas of water, energy and urbanization.**
We are seeking a manager to join our EMEA D-Lab team. We are looking for an individual who can uncover meaningful human-centered insights that drive great change design and innovation for our clients.
**Why is this role important for D-Lab’s work?**
At GHD we believe in building teams through sharing knowledge and inviting new and exciting ideas. Our team helps clients and teams through a journey of human-centered research to discover insights and inspiration and contribute to all phases of the design for change and innovation process.
**Why D-Lab Dubai?**
D-Lab Dubai is new entity with start-up like feel. GHD’s mission is to help create sustainable future part of their Future Communities, Future Energy, Water 4.0, and Infrastructure 4.0. As part of a small studio that is still growing, this person must demonstrate a collaborative working style, great communication skills, and the ability to thrive in a non-rules based environment of innovation.
**Roles and Responsibilities**:
- Work closely with clients and colleagues
- Design and plan for change, across all aspects of strategic change management, from leadership engagement, change impacts, to communications and learning and development.
- Design for agility and new ways of working
- Design and plan human-centered research, including stakeholder identification leveraging behavioural psychology expertise, field and discussion guides, etc.
- Execute the research, as part of D-lab research strategy, and suggest research methods
- Synthesize and think about systems-level patterns and frameworks
- Communicate and tell stories and insights using writing, visuals, and verbal communication
- Make research findings relevant and impactful for design through a variety of formats - PowerPoint decks, immersive experiences, stories, videos, exhibits, etc.
**Relevant experience and mindset**:
- 5-8 years of qualitative research experience culminating in a sound ability to scope a research process, lead fieldwork, conduct meaningful empathy interviews and do desk research
- Experience with unique and novel tools and methods to uncover key insights
- Leads change projects, from co-design to delivery
- Leads teams to generate change outcomes
- Leads client conversations about the importance of change
- Co-design and facilitation experience
- Ability to synthesize research findings, uncover and articulate insights that will inform and inspire design
- Creative storytelling abilities - the ability to make an audience think/feel things they wouldn’t have otherwise.
- Fluency in quantitative research methods. Ability to create and analyze surveys to impact design.
- Is articulate when delivering presentations
- Writes well-articulated, structured and succinct professional documents
- Employs leading practice structured thinking tools and techniques to address client issues and organise and convey key messages and ideas in a logical and structured manner
- Effective communications and influencing skills
- Proactively storyboards for self and others to ensure that a compelling story is told
- Ability to work flexibly and efficiently, exercise a balance between research rigor and inspiration
- Passion and pulse for the UAE marketplace and culture
- High comfort level in working within a self-directed culture and navigating ambiguity
- Openness to critique from other disciplines and curiosity to learn from a spectrum of perspectives
- Curiosity for how great brands, businesses and organizations navigate innovation and design.
- A strong passion for improving people's lives through design.
**Why GHD?**
Being the best we can be is in our culture.
We are a family of smart, innovative and creative problem solvers. In our employee-owned company, everything feels like it matters more. Challenge us and help us come up with new solutions to ensure water, energy and urbanisation are made sustainable for generations to come.
**Our commitment to you**
Commitment is a powerful word that defines how we do business, how we serve our clients and how we care for one another. We will support your needs by giving you the tools to do your best work and then recognise achievements. We will set your curiosity free to allow brilliant minds to do their best work. We will invest in new ideas, removing barriers where we can. Finally, we will encourage you to collaborate with thousands of diverse people across our global business.
**Who we**
**are**
We are committed to solving the world's biggest challenges in the areas of water, energy and urbanisation. GHD is a global professional services company that is a leader in engineering, construction and architectural expertise. Established in 1928, we remain wholly owned by our people. We are 10,000+ diverse and skilled individuals, yet we are proudly ‘One GHD’ across more than 200 o
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