Change Manager

1 week ago


Abu Dhabi, United Arab Emirates Group 42 Full time

Overview:
**Responsibilities**:
Key responsibilities:

- Define the process objectives and mission.
- Optimize the process design.
- Manage the end-to-end Change Management process execution, ensuring that RFC’s are managed efficiently and effectively in accordance with the agreed service levels.
- Set and monitor performance targets to measure the effectiveness of the Change Management process: define and track KPIs, communicate performance with the relevant stakeholders.
- Plan and manage process improvement opportunities collaborating with the relevant stakeholders.
- Collaborate with cross-functional teams to ensure that the Change Management process is integrated with other IT service management processes.
- Develop and maintain documentation for Change Management process, including policies, procedures, and work instructions.
- Ensure compliance with relevant regulations, standards, and best practices.
- Facilitate communication and awareness of Change Management process and procedures with stakeholders.
- Provide guidance and training to IT staff and business stakeholders on the Change Management process.
- Perform regular RFC’s quality review and process violation detection.
- Manage and coordinate the Change Advisory Board (CAB) meetings.

Qualifications:
Qualifications:

- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 10+ years experience in IT Operations/Support with 5+ year's experience in IT service management, with a focus on Change management.
- Strong understanding of ITIL framework and related processes - ITIL certification is a must.
- Proven ability to manage complex change management process in a high-pressure environment.
- Strong analytical and problem-solving skills.
- Experience with cloud services and products would be as advantage.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively with other process owners /managers and stakeholders.



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