Spa & Health Club Attendant - Voco Dubai
2 weeks ago
**About us**
At voco®, we’ve created a hotel brand that gives people a different choice. Hotels to count on but different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. Our family of hotels are connected by their own sense of style and individual character and that’s something we make the most of. Finding the perfect mix of reliability and new experiences. Because we believe that when you respect individuality life gets interesting.
**At the heart of every great stay is a great host**. We think the trick to hosting is to take the time to understand what your guests need, and want. So before they arrive, we find out more about them and how we can make their stay better. Whilst they are with us we give tempting recommendations of our favourite drinks or food, or tips for local experiences that they won’t find in any guide book.
**Your day to day**
- Greet guest, inquire into their appointment status and relay information to associated spa therapist.
- Prepare treatment rooms by ensuring that all supplies and equipment are available and laid out according to procedure.
- Oversee the cleanliness and sanitization of the premises and ensure that any wasted material is properly disposed of.
- To ensure a pleasant experience for guest, Spa & Health Club attendant frequently inspect and clean facility areas, especially the spa lobby, GYM, Pool area and treatment rooms.
- Should help massage therapists and aestheticians prepare for sessions and replenish supplies such as bathrobes and linens in between treatments.
- Should monitor the inventory carefully, creating logs and assisting with supply procurement as well as checking for equipment that requires repair.
- Should provide friendly, professional assistance to the guest and should also provide information about the Spa & Health Club, addressing inquiries and complaints, and directing guest toward amenities.
- Greet all guests upon arrival, distribute towels, offer assistance with seating, and delivering consistent guest service, exceeding guest expectations, and providing all other supporting services.
- Knowledgeable of pool facility such as length and depth of all pools, how many laps it takes to make complete a mile in meters and feet etc.
- Oversee members in order to ensure that they are using equipment in the gym in a safe manner.
- Maintain locker rooms in a tidy manner.
- Follow the health and safety procedures of the hotel.
**What we need from you**
Should have some experience in spa & Health club and must have basic knowledge about the chemical and department. Ability to be efficient and productive in a fast-paced environment. Must have enthusiasm and possess excellent guest service skills. Enjoy working with people and possess a friendly and outgoing personality. Excellent communication and listening skills. Must be a team player.
**What we offer**
We’ll reward all your hard work with a great salary and benefits - in addition to career development, employee room discounts and great work culture.
Reliably Different - Welcome to voco® Hotels, IHG’s new upscale brand. We call our Hotels voco® - It means ‘to invite’ and ‘call together’ originating from Latin and representing our thoughtful, unstuffy and charming nature. Guests tell us that voco® is fun without being vanilla, trendy without being alienating and premium, without being stuffy. This unique and playful attitude, combined with a consistent level of quality, sits at the heart of our brand here at voco® Dubai Whatever we’re up to, at every instance, there are brand values and service behaviours that guide us... Brand values: Always dependable, Respect individuality & Be distinctive. Service values: Count on us to; Be natural & Make every stay special. Drawing on IHG’s years of experience in delivering True Hospitality, voco® Hotels gives people a different choice. Hotels that are reliable enough to depend on, but different enough to be fun.
Our new family of hotels is connected by their individual characters, that make memorable travel dependable with unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing. The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. The world's first voco® hotel opened in November 2018 in Gold Coast, Australia and the first voco® Hotel across IMEA is voco® Dubai. voco® Dubai is a location like no other with a premium ambience in the heart of Dubai and laid back yet attentive service from the friendly hosts. It’s location on the vibrant Shiekh Zayed Road is also connecting it to many daytime and night delights of the city from shopping, dining and entertainment experiences.
At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever the
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