Digital Solutions Area Service Manager
4 weeks ago
Digital Solutions Area Service Manager
BAM - Bobst Africa Middle East
Do you want to be a part of a Global organisation within the packaging industry?Did you know that around half of the packaging used today has been touched by a BOBST machine?
At BOBST we put customer service at the heart of everything we do and we are looking for a new team member to join us to provide world class service for world class machines
BOBST is searching for a Digital Solutions Area Service Manager (Africa, Middle East, Turkey, Caucasia)
**Position Summary**
- Own the Bobst Digital Solutions & Connected Services annual budget and 3 years Business plan for its specific region in close cooperation with regional services management.
- Define the services sales strategy & sales approach with the regional actors and Key accounts to promote Bobst Digital vision, Solutions, connected services to meet annual regional targets.
**Main Responsibilities**
- Proactively present Digital Solutions to customers to create opportunities
- Support our sales forces (Equipment & Services, maxASP Inside Sales) in promoting Digital solutions & Connected services to customers, responding to tenders, conceptual advice on connecting machines to services, OT (operation technology) and IT (information technology) systems.
- Develop Digital Solutions market intelligence.
- Act as the Voice of Customers to bring internally new requirements and business opportunities.
- Establish continuous market input to all IoT lab development projects.
- Propose and support pilot installations and lighthouse projects, establishing feedback loops between customer and development and keeping them alive.
- Cooperate with the global BOBST Connect team, Services Marketing, IOT Lab and regional sales.
- Drive business cases for new developments.
- Plan and lead regional market introduction for new Digital solutions.
- Participate, adapt, when necessary, Sales tools to support product promotion and New Product successful commercial launch
- Ensure brand value and reputation
- Be a strong “Digital Vision” Ambassador at local level and in the region
**Professional experience required**:
- Engineer profile with good Business management skills.
- Min. 5 years of professional experience in at least one industry / business, preferred in packaging industry
- Good understanding of Bobst markets and dynamic
**Critical Skills and Personal Attributes**:
**Functional skills**:
- Ability to work in a matrix organization
- Pro-Active & result oriented
- Ability to understand our customers business and its opportunities for Bobst Digital solutions & Connected services
- Ability to develop a business development plan, to execute it in order to meet annual targets
- Strong communication & negotiation skills, capacity to embark people on our Bobst Digital journey & vision.
- Basic Knowledge in Automation, Control Systems, Networks, MES/MIS, ERP, Web technologies, API, Cloud and Cybersecurity (can be expanded on the job)
- Knowledge of KPI (Key Performance Indicators) of packaging production (can be expanded on the job)
- Basic knowledge of setting up and executing production orders (workflow) in packaging production
**Personal skills**:
- Entrepreneurial spirit with a demonstrated ability to engage, inspire and coordinate others.
- Proactive work style, highly reliable and accountable
- Strong work ethics and values
- Strong capacity to build bridges between different parties (Product lines, IoT, Customers, etc.)
- Enthusiasm for new and digital innovations (introducing something new)
**Education and Languages**:
- University degree
- Fluent in English & French
For more than 130 years, and over 50 countries, BOBST has always been at the forefront of innovation and we want to accelerate connectivity, digitalization, automation and sustainability to make packaging better than ever.
BOBST is one of the world’s leading suppliers of equipment and services to packaging and label manufacturers in the folding carton, corrugated board and flexible materials industries. Join our highly qualified staff and together, let’s shape the future of the packaging world.
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