Manager - Rider Training & Quality

3 days ago


Dubai, United Arab Emirates Talabat Full time

Job Description Summary

As the leader of the Rider (Delivery-Heroes) management team your role will focus on leading the execution of the Delivery-Hero lifecycle strategy via training, quality assurance, financial wellbeing, safety & community engagement. Your mission is to plan, implement and deliver a world class Hero value proposition. You will establish relationships and trust with colleagues & Heroes and drive strategy with compassion and integrity.

What’s On Your Plate?- Develop and implement strategies to improve talabat delivery-hero (hero) value proposition for UAE to attract & retain the best compliant heroes on the talabat platform- Analyze hero quality metrics and hero net promoter score to identify areas for improvement and optimize hero acquisition and onboarding experience- Design learning courses, training programs, and workshops for heroes to successfully deliver world class experiences to vendors and customers- Collaborate cross-functionally with Public Affairs, Safety, Legal, and product teams to design and implement campaigns and initiatives aimed at enhancing hero engagement and satisfaction- Implement strategies to limit hero churn and improve hero retention, ensuring a sustainable and stable hero base- Monitor market trends and competitor activities to stay ahead of industry changes and recommend strategies to maintain a competitive edgeWhat Did We Order?- A minimum of 5 years of experience preferably in management consulting, operations management, investment banking, human resource leadership and / or start-ups- Possess functional expertise in community engagement, acquisition, or related areas, coupled with a strategic approach to drive impactful initiatives- Unwavering grit, resiliently tackling daily challenges, driven to deliver exceptional service to our Customers, Vendors, and Delivery-Heroes amidst ever-changing landscapes.- Demonstrated strong execution excellence with a track record of delivering results in a fast-paced environment- Experience talking to customers, excellent interpersonal skills, and ability to establish trust with internal/external partners- Exceptional project management skills. You have a proven ability to lead initiatives at your organization across multiple teams- A data-driven approach and the ability to translate data into concrete insights through sound business judgment- Excellent organizational skills and a self-starter approach- Masters in Business is a plus



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