General Manager
4 months ago
**Key Responsibilities**:
- **Leadership & Management**:
- Oversee the daily operations of the hotel, ensuring exceptional service standards.
- Provide leadership and direction to department heads and staff, fostering a positive work environment.
- Implement and monitor operational policies, procedures, and standards.
- **Cluster Management**:
- Manage multiple properties within the assigned cluster, ensuring consistency and quality across all locations.
- Coordinate with other General Managers within the cluster to share best practices and drive performance.
- Develop and implement cluster-wide strategies to improve efficiency and profitability.
- **Guest Experience**:
- Ensure the highest levels of guest satisfaction by maintaining luxury service standards.
- Address guest complaints and issues promptly, ensuring swift resolution.
- Regularly review guest feedback and implement necessary improvements.
- **Financial Management**:
- Develop and manage the hotel's budget, ensuring financial targets are met or exceeded.
- Monitor and control operational expenses while maintaining quality standards.
- Analyze financial reports and implement strategies to maximize revenue and profitability.
- **Sales & Marketing**:
- Work closely with the sales and marketing teams to develop strategies to attract and retain guests.
- Oversee the development and execution of promotional activities, including partnerships and events.
- Ensure effective utilization of revenue management strategies to optimize occupancy and rates.
- **Human Resources**:
- Oversee recruitment, training, and development of staff to ensure high performance and engagement.
- Implement employee recognition programs and initiatives to maintain a motivated workforce.
- Ensure compliance with local labor laws and hotel policies.
- **Compliance & Safety**:
- Ensure the hotel complies with all local regulations and industry standards.
- Oversee health and safety protocols, ensuring a safe environment for guests and staff.
- Regularly review and update security procedures to protect the hotel's assets.
**Qualifications**:
- **Experience**:
- Minimum of 10 years of experience in the hospitality industry, with at least 5 years in a senior management role.
- Proven experience in managing 5-star luxury hotels.
- Prior cluster management experience within Europe is essential.
- **Education**:
- Bachelor's degree in Hospitality Management, Business Administration, or a related field.
- A Master's degree or MBA is preferred.
- **Skills**:
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Financial acumen with experience in budgeting, forecasting, and P&L management.
- Proficiency in hotel management software and systems.
- Ability to work in a fast-paced, dynamic environment.
- **Languages**:
- Fluent in English; proficiency in additional European languages is a plus.
**Other Requirements**:
- Ability to travel frequently within the cluster region.
- Flexibility to work extended hours, including evenings and weekends, as required.
**Experience**:
- 5* Star/4
- hotel:
Pay: From AED3,000.00 per month
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