Clinic Manager

4 weeks ago


Abu Dhabi, United Arab Emirates Alma Health Full time

**Position: Clinic Manager**

**About Alma Health**

We’re building a new kind of healthcare company to serve to the most vulnerable people: People with Chronic conditions. We’re managing everything from insurance to logistics to pricing, late-night questions to supply chain, and anything else that could stand in the way of effective treatment. Our employees are dedicated to a clear vision: Improving the lives of people with chronic conditions to help them regain control of their lives. Join us as we prove just how much a healthcare company can deliver.

The Clinic Operations Manager assumes the responsibilities will include complete management of back office, medical records administration and overall performance of the healthcare staff.

**Job Location**:UAE

**What you'll do**
- Responsible for operational / administrative management of the healthcare staff in the Clinic
- Manages physicians’ performance including efficient utilization, rotas, patients’ feedback, etc.
- Manages timely patient schedules to ensure efficiency and develops action plans for missed opportunities.
- Participates in the selection and hiring of new physicians’ and ensures completion of new hiring orientation and mandatory trainings.
- Responsible for all physicians completing appropriate training courses and that licensures/certifications are current.
- Provides support for all physicians at regular intervals and encourages professional growth.
- Regularly monitors physicians KPIs and report results of the evaluation in addition to the proposed action plans to the management.
- Responsible for strong physician relationships and ensures regular and effective communication.
- Manage scheduling within the clinic and ensures clinical services are scheduled in a way that promotes the continuity of patient care and optimal revenue generation utilizing existing facilities are achieved.
- Partners with internal Human Resources, Quality, and Technical Services departments.
- Maintains integrity of medical and operations records and complies with all data collections and auditing activities.
- Provide leadership and operational assistance to all within the clinic.
- Manages, analyses, and reconciles various clinic reports like daily reports, daily sales report etc. any variances are escalated to management.
- Manage, analyze and approve refunds, bill cancellation, patient entitlements, under recoveries and cost estimates issued.
- Operational/administrative & human resource policies and procedures to be implemented within the clinic and compliance are monitored.
- Ensure quality accreditation standards are met and maintained.
- Actively participate in the selection decision for all clinic recruits ensuring that appointed staffs align with the clinic requirements.
- Monthly attendance and payroll reports monitored and verified for accuracy and submitted to Human Resource.

**Qualifications**
- A relevant qualification in Management/Administration will be a distinct advantage.
- Must have previous experience in healthcare sector in a supervisory role.
- At least five (5) years of customer service experience and four (4) years of experience in a managerial role is required.
- Must be confident to provide leadership and operational assistance to the entire multicultural Clinic team.
- Good skills with the Microsoft suite of products, including Outlook, Word and Excel.
- Understanding of Medical terminologies and an acumen in both business and finance will be well regarded.
- Good command in English is essential (read, write and speak) and Arabic proficiency highly regarded.

Expected Start Date: 01/05/2023


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