Agent, Reservations

3 days ago

Dubai, United Arab Emirates Bab Al Shams Desert Resort Full time

Agent, Reservations
(5491)

Rare Finds is a diverse collection of resorts celebrating the individuality and unique identity of a destination, with a distinct ability to captivate the imagination, and bring to the forefront the essence of a place.

Authentic and captivating, Bab Al Shams Desert Resort is a truly magical destination, where expertly curated itineraries and bespoke entertainment are the beating heart of our legendary desert-based destination. Part of our unique Rare Finds collection, the essence of Bab Al Shams joins our guests together to discover the most soulful experiences and humbling journeys, set against Dubai’s endless dunes and rich culture.

**About The Role**

Provides overall reservations support for the hotel, responsible for handling group blocks and inputting rooming lists, selling gift certificates, processing travel agent commissions, and proper coding of market segments and corporate accounts.

**Key Duties And Responsibilities**
- Has a full and comprehensive knowledge of the hotel facilities
- Be a continual source of information, help and assistance to all guests
- Maintains a high level of communication and feedback within the department
- Identifies and anticipates guest needs and requirements
- Handles all incoming calls and guest inquiries to in accordance with the reservations standards
- Answers guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
- Identifies guest reservation needs by asking open-ended questions to obtain all necessary information.
- Identifies repeat guests using appropriate codes.
- Maintains complete knowledge of and comply with all departmental policies/service procedures/standards.
- Resolves guest complaints, ensuring guest satisfaction.
- Verifies all reservation information with callers to ensure accuracy.
- Accommodates and document special requests in an accurate and efficient manner.
- Determines the most appropriate room type to meet guest requirements and maximize room rate.
- Explains guarantee and cancellation policies to callers.
- Describes room accommodations and benefit feature sale amenities to guests.
- Ensures accurate input of reservations details in the property management system (OPERA)
- Prepares and sends confirmation letters within 24hrs to ensure guest satisfaction
- Coordinates with Concierge on all airport transfers requests
- Coordinates with Restaurant reservations on all restaurant reservations requests
- Upsell Hotel Outlets and facilities whenever possible
- Acknowledges same day reservations, rooms allocation changes, amendment or cancellation to both Housekeeping and Front Office on Duty
- Informs all concerned about VIP bookings
- Reports to duty punctually and in accordance with the department duty roster
- Any other duties as may reasonably be requested by the management
- Making room reservations and answering to guest inquiries (individuals and groups) in an efficient manner in line with our standards and maximizing revenue by up-selling suites and facilities available at the hotel

**Skills, Experience & Educational Requirements**
- Diploma or degree in hospitality, F&B or sales
- Knowledge of reservation and distribution tools
- Knowledge of the hospitality sector
- Preferably has 1 or 2 years' experience in a customer service or telephone contact position
- Opera/Fidelio Knowledge
- Microsoft Office
- Microsoft Outlook
- Excellent Communication Skills
- Listen effectively
- Communicate clearly and in a friendly way
- To solve the issue
- Organized and disciplined, dedicated and loyal (essential)
- Friendly, pleasant and easy to be around (essential)
- Work effectively under pressure to meet deadlines (essential)
- Expertise in written and spoken English (essential)
- High level of telephone skills (essential)
- Willing to take personal responsibility for own performance

Join a team that is _warm_, _caring_, _connected_ and _empowered_ to create truly unique experiences. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

  • Reservations Agent

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Reservations Agent

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Reservation Agent

    2 weeks ago

    Dubai, United Arab Emirates City One Tourism & Travel LLC Full time

    Our company is looking for Inbound Reservation Agent/Sales preferably with thebelow qualifications**: **RESERVATION AGENT DUTIES AND RESPONSIBILITIES**: - Processes reservations by mail, telephone, or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms...

  • Reservations Agent

    3 weeks ago

    Dubai, United Arab Emirates HILTON Full time

    As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest standards: Convert, quickly,...

  • Reservations Agent

    2 weeks ago

    Dubai, United Arab Emirates Darina Holidays Full time

    Job Description: We are seeking a dedicated and detail-oriented Reservations Officer to join our team. As a Reservations Officer, you will play a crucial role in ensuring seamless booking processes, exceptional client service, and efficient reservation management for requests coming from all B2B markets. Key Responsibilities: Respond with Speed and...

  • Reservation Agent

    4 weeks ago

    Dubai, United Arab Emirates Residential rocket Full time

    **Reservation Agent Responsibilities** - Processing reservations by fax, cable, telex, phone, mail, or central reservation system referral - Processing reservations from travel agents, sales offices, hotel departments, etc - Knowing the kinds of available rooms and their layouts as well as locations - Knowing the selling benefits, rates, and statues of all...

  • Reservation Agent

    2 days ago

    Dubai, United Arab Emirates Residential rocket Full time

    **Reservation Agent Responsibilities** - Processing reservations by fax, cable, telex, phone, mail, or central reservation system referral - Processing reservations from travel agents, sales offices, hotel departments, etc - Knowing the kinds of available rooms and their layouts as well as locations - Knowing the selling benefits, rates, and statues of all...

  • Reservations Agent

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservations Agent

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservations Agent

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservations Agent

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    What will I be doing?As a Reservations Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, a Reservations Agent will perform the following tasks to the highest...

  • Reservations Agent

    3 weeks ago

    Dubai, United Arab Emirates Hive Holiday Homes Full time

    We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and...

  • Reservation Agent

    2 months ago

    Dubai, United Arab Emirates Hatta Adventures LLC Full time

    We are hiring Reservation Agent for our pre-opening Resort based in Hatta, Dubai. **ROLE: RESERVATION AGENT** **LOCATION: HATTA, DUBAI, UAE** **IMMEDIATE JOINERS | CANCELLED & VISIT VISA ONLY** **SALARY + ADDITIONAL BENEFITS** **JOB DESCRIPTION**: - Assisting and advising customers who may be choosing from a variety of travel options. - Making...

  • Reservation Agent

    2 days ago

    Dubai, United Arab Emirates Hatta Adventures LLC Full time

    We are hiring Reservation Agent for our pre-opening Resort based in Hatta, Dubai. **ROLE: RESERVATION AGENT** **LOCATION: HATTA, DUBAI, UAE** **IMMEDIATE JOINERS | CANCELLED & VISIT VISA ONLY** **SALARY + ADDITIONAL BENEFITS** **JOB DESCRIPTION**: - Assisting and advising customers who may be choosing from a variety of travel options. - Making...

  • Reservations Agent

    3 weeks ago

    Dubai, United Arab Emirates HILTON Full time

    As a Reservations Agent, you will serve asthe first line of inquiry for room reservations within the hotel. AReservation Agent is responsible for offering excellent customerservice, options, and other solutions to meet Guest and customerneeds. Specifically, a Reservations Agent will perform thefollowing tasks to the highest standards:Convert, quickly,...

  • Reservation Agent

    3 weeks ago

    Dubai, United Arab Emirates Grand Excelsior Hotel Full time

    Processes reservations by mail, telephone or central reservation systems referral. - Processes reservations from the sales office, other hotel departments, and travel agents. - Knows the type of rooms available as well as their location and layout. - Knows the selling status, rates, and benefits of all packages plans. - Knows the credit policy of the hotel...

  • Reservation Agent

    2 weeks ago

    Dubai, United Arab Emirates MILLENNIUM CENTRAL DOWNTOWN Full time

    We are looking for detail-oriented reservation agents to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation Agent you must be able to work with mínimal supervision and...

  • Reservation Agent

    2 weeks ago

    Dubai, United Arab Emirates Holidays Island Tours & Travel LLC Full time

    **Applicants with UAE Experience in Reservation agent role & Currently Available in UAE only APPLY** ResponsibilitiesThe Holiday Island is a renowned tours & travels company in Business Bay Dubai. We are looking to grow our team and currently recruiting some exceptional and experienced Reservation Agents to be based in our Dubai office. You will provide...

  • Reservations Agent

    2 months ago

    Dubai, United Arab Emirates Hilton Full time

    What will I bedoing?As a Reservations Agent,you will serve as the first line of inquiry for room reservationswithin the hotel. A Reservation Agent is responsible for offeringexcellent customer service, options, and other solutions to meetGuest and customer needs. Specifically, a Reservations Agent willperform the following tasks to the highest...

  • Reservations Agent

    3 weeks ago

    Dubai, United Arab Emirates City Seasons Suites Full time

    A reservations agent **assists customers in booking reservations for venues, tours, resorts, travel, restaurants, or events**. Your responsibilities are primarily customer service based, but you are also responsible for actually booking the reservation, and selling customers additional products or services. **Reservation agent responsibilities** - Taking...