Telesales/customer Service Representative

7 months ago

Abu Dhabi, United Arab Emirates Skills Hub Recruitment Solutions Full time

**Telesales & Customer Services**

**Job Summary**:
Your primary responsibility will be to convert the leads generated by the marketing team into satisfied patients. Through effective communication, relationship-building, and exceptional customer service, you will play a crucial role in expanding our patient base and promoting the highest standard of care.

**Responsibilities**:

- Build strong and lasting relationships with potential and existing patients. Understand their needs, concerns, and preferences to provide personalized service.
- Develop a comprehensive understanding of our healthcare services and offerings. Effectively communicate the benefits of our services to potential patients, addressing any questions or objections they may have.
- Efficiently manage appointment calendars and schedules, ensuring optimal utilization of time slots and prompt follow-ups.
- Deliver exceptional customer service at all touchpoints, addressing inquiries, resolving issues, and ensuring a positive patient experience.
- Work closely with the marketing team to understand campaign strategies, target audience demographics, and marketing initiatives. Provide feedback on lead quality and suggest improvements.
- Monitor and analyze lead conversion rates, appointment booking rates, and other relevant metrics. Identify areas for improvement and implement strategies to increase conversion rates.
- Keep accurate records of all patient interactions, appointments, and outcomes in the CRM system.

**Job Requirements**:

- Min. experience of 1-2 years in telesales, customer service, or a related field, preferably in the healthcare industry.
- Excellent communication skills, both verbal and written, with a friendly and persuasive demeanor.
- Empathy and a genuine desire to assist patients in making well-informed decisions about their healthcare needs.
- Strong organizational skills and the ability to multitask effectively in a fast-paced environment.
- Adaptability to learn about medical procedures and services to engage with potential patients confidently.
- Results-driven with a track record of meeting or exceeding sales targets.
- Ability to work independently and as part of a team.
- High level of integrity and adherence to ethical standards in dealing with patient information and inquiries.

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