Customer Support Representative
2 days ago
Company Overview: T N W OPTIMAL INNOVATION is a leading financial technology firm that offers innovative solutions to improve financial services. We are expanding our product offerings across various countries, focusing on enhancing security, usability, and integrating cutting-edge technologies like UPI and cryptocurrency.
Role Overview:
As an Outbound Telesales Customer Support Representative, you will proactively engage with potential and existing customers to promote our i-gaming products and payment services. Your role will focus on driving sales, enhancing customer relationships, providing top-notch support and customer retention.
Key Responsibilities:
- Outbound Sales Calls: Initiate outbound calls to prospects and existing customers to promote our products, special offers, and services.
- Customer Relationship Management: Build and maintain strong relationships with customers, ensuring their needs are met and providing a positive experience.
- Sales Strategy: Utilize effective sales techniques to meet and exceed sales targets, adapting your approach based on customer responses.
- Product Knowledge: Maintain up-to-date knowledge of all gaming products, promotions, and policies to effectively communicate benefits to customers.
- Data Management: Accurately record customer interactions, sales leads, and feedback in the CRM system.
- Follow-Up: Conduct follow-up calls to nurture leads and convert prospects into customers, ensuring timely responses to inquiries.
Qualifications:
- Experience: Prior experience in outbound telesales or customer support, preferably in the i-gaming or related industries.
- Communication Skills: Exceptional verbal communication skills with a persuasive and friendly approach.
- Sales Orientation: Strong sales aptitude with a proven ability to meet or exceed sales goals.
- Tech-Savvy: Familiarity with CRM systems and other relevant technology tools.
- Problem-Solving: Strong analytical and problem-solving skills, with the ability to handle objections and provide effective solutions.
- Team Player: Ability to work collaboratively in a dynamic environment and contribute to team success.
Ability to commute/relocate:
- Abu Dhabi: Reliably commute or planning to relocate before starting work (required)
**Language**:
- Hindi, Kannada/Telugu and English (required)
**Location**:
- Abu Dhabi (required)
Application Deadline: 31/01/2025
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