Consultant - Client Care

2 months ago


UAE, United Arab Emirates Emirates NBD Full time

**Job Purpose**

Processor accurately and efficiently identifies / investigates data related to various products offered using structured procedures and offers preliminary information/analysis. Acts as a technical point of reference role therefore requires technical and process know-how, as well as knowledge of complex practices and procedures. Has to know the Bank’s set guidelines and Standing Instructions Manual (SIM). Is required to gather/collate information and investigate to provide the best possible solution by coordinating with internal teams. The role also provides technical support and guidance to others within the team to ensure efficiency and accuracy.

**Job Responsibilities (List Deliverables and Main Tasks)**

**Work Completion: -**
- Receive and respond to queries/requests/complaints received from bank customers
- Make outgoing calls to provide detailed view on smartTRADE and the products offered
- Ensure end to end follow up on client queries, requests and complaints
- Maintain proper reports and publish on a timely manner

**Compliance & Controls:

- **Adheres to compliance and control policies / procedures when performing tasks to ensure there is no violation of internal guidelines, policies, or sanctions / regulations.

**Problem Resolution:

- **Applies investigative skills in order to ensure best possible resolution is provided to customer’s concerns

**Effective Communication:

- **Effectively communicate at all levels including with the customers and staff.

Attend all training as required by HR and L&D.

**Person Specifications**
- Skills / Work Experience
- Clear communication skills
- Time management skills
- Willingness to go the extra mile
- 1 year of banking experience Previous experience in Trade Finance related products

**Competencies**
- Team player / interpersonal relations
- Problem solving skills
- Analytical approach
- Numerate and computer literate
- Negotiation skills
- Service Orientation
- Developing others
- Decision making
- Initiative
- Certification related to Trade Finance



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