Analyst - Business Support
4 days ago
**About Business Support**
The Business Support role will involve preparing of Financial Statements for Operations Department and will closely work with UAE Finance, Functions and Centre on budgets, actuals, analysis, reconciliations, charges, etc. The role will monitor and review performance and services consumed by the Unit and reconciling the SLAs for the processes. Attending and recording MOM with regard to all non-transactional escalations and assisting in arranging meetings and follow ups. The role will champion and lead transformation, change and capacity creation initiatives.
**Overall purpose of role**
**Key Accountabilities**
Work closely with UAE local finance, and stakeholders on operation budgets, recharges by Group Service, i.e. prepare and analyse Operations budgets and reconcile charges.
To review and monitor monthly services consumed by Operations, analysis and provide feedback.
Liaise with Finance Business Partner and Finance Department to ensure that the cost allocation is in line with the SLA for all the services consumed by Operations.
Assist in setting up calls with Offshore/Onshore leads in offshore and discuss existing challenges, book of work and to facilitate and bridge gaps in Operations
Preparation of business requirement documents and various adhoc reports.
Facilitate in completion of regulatory reports and all periodical reconciliations.
Deliver process improvement initiative(s) with all relevant teams and governance.
Support the team by providing solution to issues and training them to handle future queries and ensure zero risk events all times.
Support functions with their internal and external Audits, and monitor progress.
Support in providing insights & commentary of current & outlook scenarios, workforce reporting (including capacity creation) with clear linkages to drivers.
Provide insights on how business strategy drives the future plans and participate in the future planning with functions and finance.
Ensure best in class, efficient and robust controls are in place and maintained
Support Operations on engagement with team leads on current resource position and then help drive the resource strategy implementation (EOY targets, location reduction and increases in strategic hubs, diversity, talent, succession planning, insourcing etc.
Provide support to Operations management in the adherence of the day to day agenda, strategic and adhoc assignments for Transaction Cycle AEs and their Leadership providing insights & recommendations
Working with colleagues based in multiple global locations to minimize production time and maximize efficiencies that can be driven from a globally located team operating from multiple time zones
Liaison with various functions including Risk, Legal, Risk, HR, Audit, Compliance, BCM, and Operational Risk teams
Project Lead for all Operations Projects; work closely with Functions to deliver change.
Assist Operational activities on requirement:
- Support the Operations Manager in delivering the day to day agenda for the AE
- Insights & Strategy Alignment: support the Business Manager and TC lead on location strategy analysis and reporting, hiring approvals, vacancy review & challenge
- Work with other key function partners on behalf of the Head of Operations and act as delegate where required
- Monthly MBR facilitation, D&I people pillar, Service Management, SI portfolio management, Vendor support, capacity creation initiatives, Cost allocation understanding and risks & opportunities management
Support in providing a high quality, consistent and standardized offering across the function
**Stakeholder Management**
Build effective relationships through pro-active participation in meetings, forums etc.
Work closely with internal customers to ensure prompt service delivery and enhance interdepartmental communication.
Regular interaction with local and group stakeholders.
**Risk and Control Objective**
Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise Wide Risk Management Framework and internal Barclays Policies and Policy Standards
Maintain code of conduct in line with banks policies and regulatory guidelines.
Ability to multitask and adhere to strict deadlines.
Understand and coordinate vigilance and actions around Risk and Control environment
Understand AML requirements and escalate suspicious transactions to concerned superiors.
**Person Specification**
Must be an expert in analytical and presentation skills through MS office for decision making to senior management
**Essential Skills/Basic Qualifications**:
- Minimum qualification - Graduate
- Good analytical skills for analysing budgets vs actuals and preparing financial reports.
- Skills to present data to senior management for decisions / outcomes (PPT)
- Good knowledge of MS Office
- Good organizational & administrative skills
- Should be able to communicate fluently & expert working knowledge of
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