IT Support Analyst

1 week ago


Dubai, United Arab Emirates MENA Recruit Pty Ltd Full time

#Hiring - IT Support Analyst, to be based in Dubai

**Salary Range**: AED16,000 - AED18,000 depending on experience

Our client, an international law firm, is seeking to recruit an IT Support Analyst with a high focus on delivering an excellent level of customer service. The Analyst will provide all aspects of IT support and take ownership of IT issues through to resolution.

**Requirements and Qualifications**:
➡ Amenable to working in-office 5 days a week

➡ Experience of working on a busy and demanding Service Desk supporting a large international customer base ideally within a legal practice

➡ Sound knowledge of supporting MS Windows and Office, particularly Outlook and Word

➡ A good understanding of PC Hardware and software setup and configuration

➡ Knowledge of Document Management Systems preferably iManage

➡ Experience of using Active Directory

➡ Understanding of a software deployment package such as SCCM

➡ Experience of troubleshooting and supporting telephone systems

➡ Experience of logging tickets in ITSM call logging software


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