Guest Service Executive

4 months ago


Abu Dhabi, United Arab Emirates Hilton Full time

Guest Service Executive - Concierge - Conrad Abu Dhabi Etihad Tower

A Guest Service Executive acts as an ambassador of the hotel by providing special assistance and information about local area attractions to guests and patrons, offering a wide selection of alternatives for guest satisfaction. Arranging local tours, assist in transportation, facilitate other services not offered by hotel in particular.

**What will I be doing?**

As a Guest Service Executive, you are part of the Concierge team and act as a connection between Guests and various hotel departments. You are responsible for performing the following tasks to the highest standards:

- Greets guests immediately with a friendly and sincere welcome. Responds to inquiries with accurate information regarding hours of outlet operation, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. according to individual needs.
- Answers telephone calls and inputs messages into the computer. Retrieves messages and communicates contents to the guest. Retrieves mail, small packages, and facsimiles for guests as requested.Arrange transportation for the guests.
- Arranges and confirms recreation, business and dining activities both inside and outside the hotel. Promptly responds to requests for dentists, doctors, child care, florists, etc.
- Responds to guest complaints, conducts research to develop the most effective solutions and negotiates results. Listens and assists in resolving problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy hotel activity.

**What are we looking for?**

A Guest Service Executive serving Hilton Brand hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

- Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information to resolve conflicts
- Basic mathematical skills and considerable skill in the use and operation of a calculator to prepare complex mathematical calculations without error
- Ability to listen effectively and comprehend the English language to understand and obtain instructions and information
- Ability to see and hear in order to observe and detect signs of emergency situations

**What will it be like to work for Hilton?**

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For over a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all



  • Abu Dhabi, United Arab Emirates Hilton Full time

    Guest Services Executive (Russian or Arabic Speaker) - Conrad Abu Dhabi Etihad Towers A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Services Executive, you will provide reception...

  • Guest Service Agent

    7 months ago


    Abu Dhabi, United Arab Emirates Oaks Hotels Full time

    **Company Description** Our ultra-luxurious suites located on Club Floors, embrace our guests in a world of plush comforts and discerning style. You get a feeling of total exhilaration as you relax at Oaks Liwa Executive Suites serviced apartments Abu Dhabi all the five star services at your fingertips. The primary responsibility of a guest service agent is...


  • Abu Dhabi, United Arab Emirates Hilton Full time

    Guest Service Executive - Concierge - Conrad Abu Dhabi Etihad Tower A Guest Service Executive acts as an ambassador of the hotel by providing special assistance and information about local area attractions to guests and patrons, offering a wide selection of alternatives for guest satisfaction. Arranging local tours, assist in transportation, facilitate...


  • Abu Dhabi, United Arab Emirates Hilton Full time

    A Guest Service Executive acts as an ambassador of the hotel by providing special assistance and information about local area attractions to guests and patrons, offering a wide selection of alternatives for guest satisfaction. Arranging local tours, assist in transportation, facilitate other services not offered by hotel in particular. **What will I be...

  • Guest Services Agent

    14 hours ago


    Abu Dhabi, United Arab Emirates Etihad Airways Full time

    Synopsis - An incredible opportunity has arisen to work in Abu Dhabi International airport within our ground operations team. As a Guest Service Agent, you are responsible to perform a wide range of airport services (e.g. guest / baggage handling, check in and boarding operations, tickets and boarding passes screening) to ensure high quality services are...


  • Abu Dhabi, United Arab Emirates Star Works Recruitment Services Full time

    We are hiring Guest Experience Executive for a well reputed aviation company in Abudhabi, **duties and responsibilities**: **performs tasks such as welcoming and escorting VIP guests/customers, addressing and rectifying guests/customers' concerns and complaints, monitoring cleanliness and sanitation of assigned work areas and providing information of...


  • Abu Dhabi, United Arab Emirates Hilton Full time

    Guest Services Executive - Conrad Abu Dhabi Etihad Towers A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Services Executive, you will provide reception services for Guests to contribute...


  • Abu Dhabi, United Arab Emirates Hilton Full time

    A Guest Services Executive provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Services Executive, you will provide reception services for Guests to contribute to an overall exceptional experience from check-in through...


  • Abu Dhabi, United Arab Emirates Herbal Park Ayurvedic Health Center Full time

    Herbal Park Ayurvedic Medical Center is a renowned healthcare facility dedicated to providing holistic wellness solutions rooted in traditional and alternative therapies. Situated in Abu Dhabi, our center offers a serene and welcoming environment where individuals can experience personalized care and rejuvenation. We are seeking a dynamic and...


  • Abu Dhabi, United Arab Emirates Farah Experiences Full time

    The position welcomes guests to the facility and ensures that they are informed about the rides, shows, attractions, facilities, and services, thus enhancing the guest experience. The position is responsible for selling tickets, other products, services, and attractions, directing guests, and responsibly managing cash. - Welcome guests in a friendly and...


  • Abu Dhabi, United Arab Emirates Farah Experiences Full time

    T his is a guest facing role which ensures that all guests who visit our leisure facilities enter the parks with ease and are provided with exceptional guest care. The position welcomes guests to the facility and ensures that they are informed about the rides, shows, attractions, facilities, and services, thus enhancing the guest experience. The position is...

  • Guest Service Agent

    2 months ago


    Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time

    **Guest Reception**: Greet guests upon arrival, providing a friendly and efficient check-in and check-out process. - **Customer Service**: Address guest inquiries, complaints, and special requests in a professional and prompt manner, ensuring guest satisfaction. - **Reservation Management**: Handle reservations, cancellations, and modifications, both in...


  • Abu Dhabi, United Arab Emirates MINOR Hotels Full time

    The primary responsibility of a Guest Service Agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest-s account upon completion of their stay. You will handle all guest enquires, requests and...


  • Abu Dhabi, United Arab Emirates SCRUFF Full time

    **Company Description**: A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • Abu Dhabi, United Arab Emirates Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Guest Service Agent

    2 months ago


    Abu Dhabi, United Arab Emirates Sheraton Khalidiya Hotel Full time

    **Guest Check-In/Check-Out**: - Greet guests warmly upon arrival and assist with check-in procedures, ensuring accurate registration and room assignment. - Process guest check-out, verifying account information and processing payments. - **Customer Service**: - Respond promptly to guest inquiries and requests, both in person and over the phone. - Resolve...


  • Abu Dhabi, United Arab Emirates Farah Experiences Full time

    Job Scope: - Welcome guests in a friendly and professional manner - Engage each guest as a unique individual and listen attentively to their requests - Manage and maintain queue lanes efficiently - Sell tickets and other products via a computerised Point of Sale (POS) system - Collect payments/make change by accepting cash, vouchers, credit card and listed...


  • Abu Dhabi, United Arab Emirates Star Works Recruitment Services LLC Full time

    **!!URGENT HIRING!!** **Job Title**: Guest Experience Executive **Location**: Abu Dhabi, UAE **Salary**: AED 9000 (All Inclusive) **Responsibilities**: - Ensure exceptional guest experiences by providing top-notch customer service and assistance throughout their journey. - Handle guest inquiries, feedback, and complaints promptly and professionally. -...

  • Guest Service Agent

    7 months ago


    Abu Dhabi, United Arab Emirates Anantara Full time

    **Company Description** A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...


  • Abu Dhabi, United Arab Emirates AccorHotel Full time

    **Company Description** Join us at Accor, where life pulses with passion!** As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a...