Technical Leader

2 days ago

Dubai, United Arab Emirates IBM Full time

**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

**Your Role and Responsibilities**
- Technical management of the live services.
- Management and coordination of both technical and non-technical personnel/support teams to drive speedy problem recovery
- Work closely with the Project Tech Lead to attend various project planning and implementation meetings.
- Work with team to recognize scope creep and action to minimize and/or reduce impact.
- Minimize risk by proactively identifying service improvements i.e. automation of tasks, document/procedural updates, and eliminate manual checks to help mitigate against long term problems.
- Work with support teams to develop, test and implement workarounds to quickly restore service.
- Own all infrastructure incidents until a workaround is identified and implemented.
- Mentor and become an active participant in the training of CC individuals.
**What we can offer**:

- Competitive salary & benefits: fixed (Private Life & Health Insurance, Voluntary Pension Fund contribution) and flexible (SZÉP card, School Support allowance, Travel Pass allowance Budapest/Székesfehérvár);
- Internal rewards and recognition programs;
- Commuting & relocation support;
- Annual growth-driven profit-sharing bonus;
- Personal and professional development (certified trainings, on-the-job coaching & mentoring, career progression support);
- Flexible work arrangements;
- Open, diverse and inclusive work environment.
**Required Technical and Professional Expertise**
- Communication
- Architecture
- Leadership
- Infrastructure (Unix, Linux, DB2, MQ, Intel)
- Service Level Management (Change, Problem and Incident management)

**Preferred Technical and Professional Expertise**
- Good communications skills in English (verbal and written)

**About Business Unit**

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Are you craving to learn more? Prepared to solve some of the world's most unique challenges? And ready to shape the future for millions of people? If so, then it's time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change - to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It's time to define your career.
**About IBM**

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
**Location Statement**

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

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