Customer Service Representative

2 weeks ago


Dubai, United Arab Emirates Acube Real Estate Development LLC Full time

We are looking for a competent Customer Service Representative who can overseeing and assist in daily operations and help with customer issues. As a Customer Service Representative, you will be responsible for providing exceptional customer service to clients, homeowners, and prospective buyers. You will serve as a liaison between customers and various departments within the company, ensuring that all inquiries, concerns, and requests are addressed in a timely and satisfactory manner. Your role will involve maintaining positive relationships with customers, resolving issues, and promoting customer satisfaction.

**Duties & Responsibilities**:

- Act as the first point of contact for all leads through texting and calling according to predefined processes.
- Learn and utilize scripts that help determine key information like the lead’s home buying time frame, desired location, price point, interest in real estate etc.
- Maintain accurate and detailed customer records, interactions, and transactions in the company's CRM (Customer Relationship Management) system. Ensure proper documentation of customer inquiries, issues, resolutions, and feedback.
- Ensure customer retention and increase the customer base.
- Strive to achieve all measured goals which are focused on conversation quality, quantity, and conversion.
- Collaborate with other team members to achieve overall team goals.
- Managing administration, communicating, and coordinating with internal departments.

**Requirements**:

- High school diploma or equivalent; a bachelor's degree in business, marketing, or a related field is preferred.
- Proven experience in customer service, preferably in the real estate or property development industry.
- Excellent interpersonal and communication skills, both verbal and written.
- Strong problem-solving and conflict resolution abilities.
- Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
- Proficient in using CRM software and other customer service tools.
- Knowledge of real estate processes, terminology, and regulations is an advantage.
- Detail-oriented and organized with a high level of accuracy in documentation and record-keeping.
- Professional and empathetic demeanour when interacting with customers.
- Willingness to adapt and learn in a dynamic industry.

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- customer service: 3 years (preferred)

**Language**:

- Tagalog (preferred)



  • Dubai, United Arab Emirates Ezees Service Full time

    We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both...

  • Customer Service Agent

    2 months ago


    Dubai, United Arab Emirates ALTIUS CUSTOMER SERVICE Full time

    Hello Applicants, Greetings! We need a call center agent for our office, who is well versed with using the systems and is a Arabic (Native) speaker with the excellent ability to speak FLUENT English. It is a MUST!!! The applicants need to be FEMALE since the job description demands this criteria. Thank you for your interest in advance. **Salary**:...


  • Dubai, United Arab Emirates Mohammad Azim Technical Service LLC Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • dubai, United Arab Emirates BFV Service GmbH Full time

    JOB DETAILSA well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries.Responsibilities:Handling incoming customer queriesResolving issues to management...


  • Dubai, Dubai, United Arab Emirates BFV Service GmbH Full time

    JOB DETAILSA well established IT Support Services company is looking for an experienced Customer Service Representative to join their team on a full-time basis. You will be joining a team of 5 Customer Service Advisors providing advice on computer repairs and sales enquiries.Responsibilities:Handling incoming customer queriesResolving issues to management...


  • Dubai, United Arab Emirates CNH SERVICE DMCC Full time

    **Attractive Commission Structure Available** We are looking for a well-spoken **Telesales / Customer Service Representative with Own Visa (Only Female)** to be responsible for sales over the telephone. The telesales Executive’s responsibilities include contacting potential customers, focusing on customer needs to close & achieve target sales, and...


  • Dubai, Dubai, United Arab Emirates CNH SERVICE DMCC Full time

    Attractive Commission Structure AvailableWe are looking for a well-spoken Telesales / Customer Service Representative with Own Visa (Only Female) to be responsible for sales over the telephone. The telesales Executive's responsibilities include contacting potential customers, focusing on customer needs to close & achieve target sales, and documenting...

  • Customer Service

    2 months ago


    Dubai, United Arab Emirates TOP H SERVICE Full time

    We Are A cleaning company looking for a **Arabic Male** who has experience as a customer service: Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their...

  • Customer Service

    2 weeks ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    We Are A cleaning company looking for a **Philippines female** who has experience as a customer service: Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their...


  • Dubai, United Arab Emirates smart service station Full time

    **Job Summary**: **Responsibilities**: Assist customers with product information, orders, returns, and exchanges. Address and resolve customer complaints, concerns, and issues with patience and empathy. Provide accurate and detailed information about company products, services, policies, and procedures. Collaborate with internal teams to ensure customer...


  • Dubai, United Arab Emirates Aaditya International Marketing Brand, inc Full time

    _We are hiring a customer service representative to manage customer queries and complaints._ **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. -...


  • Dubai, United Arab Emirates Al Jaddat Group of Company Full time

    **We are hiring a customer service representative to manage customer queries and complaints.** **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. -...

  • Customer Service

    2 months ago


    Dubai International City, United Arab Emirates TOP H SERVICE Full time

    Top H Cleaning Company is looking for customer service representatives who can handle phone calls effectively. **Responsibilities**: - Answering customer inquiries over the phone and providing necessary technical support and assistance. - Providing high-quality customer service and ensuring customer satisfaction. - Managing and responding to customer...


  • Dubai, United Arab Emirates Jems Info-Tech Group Full time

    _**We are hiring a customer service representative to manage customer queries and complaints. **_ **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. -...


  • Dubai, United Arab Emirates First & Fig Marketing Solutions, inc. Full time

    _**We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. **_ **Customer Service Representative Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers...


  • Dubai, United Arab Emirates Well10 Materials LLC Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • Dubai, United Arab Emirates EverMax-11 Cleaning Services Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...


  • Dubai, United Arab Emirates UNIMART BUILDING MATERIALS Co. Full time

    We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. **Customer...

  • Customer Service

    6 days ago


    Dubai, Dubai, United Arab Emirates TOP H SERVICE Full time

    We Are A cleaning company looking for a Arabic Male who has experienceas a customer service:Customer service representatives help customers with complaints and questions, give customers information about products and services, take orders, and process returns. By helping customers understand the product and answering questions about their reservations, they...


  • Dubai, United Arab Emirates MIAO FASHION INC Full time

    severalWnd e are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, amodifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with...