Customer Service Supervisor
2 days ago
**Description**:
Hiring a Customer service supervisor for Abu Dhabi.
Key Responsibilities:
- Manage the customer service team, ensuring internal and external meetings, colleague engagement, development, and performance management.
- Maintain a track of customer issues, resolutions and lesson learnt.
- Take ownership of customers issues, queries and addressing for resolution.
- Set a clear mission and deploy strategies focused towards that mission.
- To keep a track of all MIS reports, Customer Surveys and feedback through various channels.
- Develop service procedures, policies and standards with customer services domain.
- Developing close working relationships with the customer’s key stakeholders and decision makers.
- Identifying new business and organic growth opportunities during service review meetings.
- Engaging with concerned customer teams on regular basis for service review meetings.
- Working closely with customer services team and other departments to develop, introduce and implement new working practices to develop a continuous improvement culture.
- Working with internal stakeholders to meet customer requirements.
- Delivering customer services to ensure resolution of enquiries and complaints within short turnaround time.
Key Requirements:
- Bachelor degree holder.
- Solid experience in a customer facing, technical support environment managing successful team and proven people leadership skills.
- Excellent communication skills in English
- Ability to develop and maintain relationships with customers.
- Project management and problem solving skills.
- Dynamic, hard-working, pleasant personality, self-disciplined & self-motivated.
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