Customer Service Supervisor

6 days ago


Abu Dhabi, United Arab Emirates AG Services LLC Full time

**Description**:
Hiring a Customer Service Supervisor for Abu Dhabi.

Key Responsibilities:

- Manage and coordinate customer support teams.
- Improve employee recruitment and appraisals to recruit better staff.
- Improve customer service procedures, policies, and standards and set clear and actionable goals for support teams.
- Cross functional collaboration to resolve issues.
- Build a customer-centric culture.
- Conduct a quality assurance survey with customers to provide feedback to employees.
- Plan and improve the training process.
- Aid the employees in keeping stress levels low and productivity high.
- Conduct periodic reviews and performance evaluations of team members.
- Improve individual agent/team level performance - SLA, Average Handle Time, Average Response Time, Number of calls/chats/tickets handled.

Key Requirements:

- Bachelor's degree or equivalent experience.
- Four years experience as customer service supervisor.
- Excellent computer knowledge.
- High degree of professionalism and integrity.
- Excellent oral and written communication, sales, and customer service skills.



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