Guest Experience Executive

2 weeks ago

Abu Dhabi, United Arab Emirates Anantara Full time

**Job Description**:

- To anticipate guest needs, and handle guest inquiries in a helpful and attentive Anantara manner.
- To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa, and health club, and other Anantara properties.
- To oversee the service and attitude with which our guest service is being delivered, and ensure it always meets the highest standard of Anantara.
- Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments.
- Conduct daily shift briefings/meeting’s and pass on all information to team-members.

**HOW YOU CAN SUCCEED IN THIS ROLE**

Within Anantara, the top-performing people who do this job always demonstrate the following attitude**:

- Working with Others:

- They always try to anticipate and exceed the needs of customers and colleagues
- They use their own initiative and good judgement to solve problems in a calm and efficient way
- They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team
- They always act with personal professionalism and integrity Taking Responsibility:

- They always conduct business honestly and fairly. They keep sensitive information confidential.
- They can prioritise their workload effectively and be organised and structured at work
- They manage their time and pay attention to detail. They know their jobs and can work without close supervision.
- They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.

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