Assistant Manager, Ticketing

2 weeks ago

Dubai, United Arab Emirates Kerzner International Resorts Full time

Assistant Manager, Ticketing
(9417)

At Atlantis, we exist to bring the extraordinary to every holiday and experience through connection, empowerment, precision, care and warmth. Inspired by the majesty and mystery of the ocean, Atlantis resorts are unique destinations full of life, wonder and surprise, where we seek to exceed our guests’ expectations at every possible turn.

Nestled between the calm turquoise waters of the Arabian Gulf and the majestic Dubai skyline, Atlantis, The Palm is the crown of the world-famous Palm island in Dubai. With a sense of exhilaration and discovery, we create unforgettable memories by providing guests the opportunity to discover an extraordinary world filled with thrilling adventures. Whether we are designing a couple’s retreat or serving the extraordinary in one of our award-winning celebrity chef restaurants, we approach everything with imagination to spark a sense of courage, inspiration and innovation. This is not simply our job, it’s our passion.

**About The Role**

The Assistant Manager, Ticketing will be responsible for a portion of one of the 3 areas within the Admissions Department and supervise all team leaders and front-line colleagues within the assigned area. Admissions is comprised of the following areas:

- Arrival - main and supporting ticketing areas, Monorail Ticketing, Atlantis the Royal Ticketing, Aquaband Inventory and sanitation
- Ancillary Sales & Guest Correspondence - Resort Kiosk Booking Points, Lost Chambers Ticketing, Guest Services huts, Guest Correspondence (complimentary bookings, refunds, guest comments, etc)
- Dolphin Bay/Sea Lion Point - management of all marine mammals encounters reservations and guest orientations, liaising with in-park revenue partners

Assistant Manager will aid the Operations Manager with oversight of entire assigned area by acting as MOD, representing manager in his or her absence, and filling in for peers as requested. This position will also be responsible for weekly or monthly colleague schedules, ensuring area specific training is completed by all colleagues, maintaining colleague engagement and motivation, ensuring adherence to resort policies and procedures, and achievement of Key Performance Indicators, as well as meeting revenue goals.

**About You**

To be successful in this role a minimum of three years’ experience supervising a team and carrying out training in cash handling, transactions, payments along with upselling and reporting is necessary. Ideally your background should be from a high volume entertainment facility or theme park. Proficiency in the use of computer software and ticketing systems is essential to the position. You will be customer service focused and have excellent communication and organizational skills. Person in this role needs to comfortably communicate and influence line level colleagues as well as resort senior management. Fluency in any additional language will be a plus.

Atlantis Dubai is an iconic entertainment destination comprised of two world-class resorts; Atlantis, The Palm and Atlantis, The Royal; offering an unbeatable opportunity for you to grow and develop in your career. Join a team that is adventurous, creative, warm-hearted and extroverted. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.

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