Reservation Agent

8 months ago


Dubai, United Arab Emirates LEVA HOTEL, MAZAYA CENTRE Full time

Leva Hotel believes in People First culture. We are smart, fun, friendly and efficient. At Leva we don't provide jobs, We provide careers. Join our young and dynamic team in Leva Hotel Mazaya Center.
- To be well-versed with the facilities and services offered by the hotel.
- To be well-versed in all reservations handling and process, proficient in operating the reservations system.
- To provide prompt, courteous and efficient service at all times.
- To upsell whenever possible to maximize on occupancy and revenues.
- To fully understand market segmentation.
- Build rapport and establish brand loyalty through reservations process
- Determine Guest’s needs and quote the appropriate room and rate as per requirements
- Assist Guests regarding hotel facilities in an informative and helpful way
- Ensure revenue is maximized by up-selling guest rooms and recommending hotel facilities.
- Liaise with Sales and other departments as required.
- Understand Revenue Management strategies.


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