Mid-level Servicenow Administrator

2 months ago


Dubai, United Arab Emirates aG Resources Full time

**Job Description: Mid-Level ServiceNow Administrator**

**Job Summary**:
**Key Responsibilities**:

- Administer and support the ServiceNow platform, including setup, configuration, and maintenance of various modules (e.g., Incident, Change, Problem, and Service Catalog).
- Collaborate with business users and stakeholders to gather requirements and implement changes in ServiceNow to meet evolving needs.
- Develop and maintain comprehensive documentation for system configurations, processes, and best practices.
- Conduct regular system audits and performance assessments to identify areas for improvement.
- Stay updated on ServiceNow features, new releases, and industry trends to recommend enhancements and improvements.

**Qualifications**:

- 5-8 years of experience in ServiceNow administration or a related field.
- Proficiency in JavaScript, HTML, CSS, and SQL for data manipulation and reporting.
- Experience with ServiceNow integration tools and methodologies (e.g., REST, SOAP).
- Excellent problem-solving skills and the ability to work collaboratively in a team environment.
- Strong communication and interpersonal skills, with a focus on user support and training.

**Preferred Qualifications**:

- Relevant certifications in ServiceNow (e.g., ServiceNow Certified System Administrator).
- Familiarity with ITIL best practices and frameworks.
- Experience with reporting tools and dashboards in ServiceNow.



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