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Team Leader

1 month ago

UAE, United Arab Emirates Homecentre UAE Full time

Customer

Implement a high standard of customer focus and ensure an outstanding shopping experience for our customers in the store

Monitor and continually seek to understand the commercial environment, market trends, competitor activity and service offers in the retail sector and their impact on store

To have a clear understanding of our store customer profile (key demographics such as, age, nationality and gender), their shopping behaviors and needs

Responsible for regular assessment of customer service standards and timely resolution of complaints / queries within the store, in line with Company policy

Collaborate with the Store team to analyze and action insights on customer shopping experience gathered through in store customer interactions and monthly mystery shopping feedback

Responsible for clear and updated customer guidance in the store

Build strong customer relations through optimizing the potential of our Shukran program

Offer

Perform regular floor walks and ensure compliance to manuals and Home Centre service levels and standards

Ensure availability and effective functioning of all Home Centre services and shopping tools in the store

Adopt a friendly and responsible approach with our customers and ensure efficient and effective handling of customer complaints, refunds, goods exchange, returns in line with the Company policy

Monitor waiting time for customers, propose solutions and work with the store team to improve scheduling and reduce the waiting time

Responsible for ensuring fast and convenient payment process in the store

Ensure compliance to operations guidelines related to customer service, store operations, back end and cash office as per the manual

Conduct regular departmental self-audits, review and analyze the feedback and prepare action plan to take corrective measures

Maintain high standards of visual appearance throughout the store

Work with the Store Manager and team to ensure a friendly and homely shopping experience for customers and their families in the store

Maintain Health & Safety standards and ensure that there is a safe and secure environment in the store for visitors and co-workers

Commercial Performance

Drive retail KPIs and operation standards to achieve and maximize productivity targets

People

Work with Team in the store to identify performers and provide training and on the job coaching

Responsible for delivering Early Morning Training sessions and IST training & development program to all store staff and provide related monthly reports

**Qualifications**:

**Primary Location**: United Arab Emirates

**Job**: Retail Operations

**Organization**: Homecentre UAE

**Schedule label /الجدول الزمني**: Regular

**Shift**: Standard

**Job Type**: Full-time
Day Job

**Job Posting/نشر تسمية الوظيفة**: Nov 15, 2023, 9:05:37 AM

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