Operations Country Head

3 weeks ago

Sharjah, United Arab Emirates LBC Express Inc Full time

**Job responsibilities**:

- Implement and monitor all Customer Service Standards of the Company and ensure implementation of internal and external customer satisfaction requirements.
- Plan, direct and monitor the activities of sales teams in the area to achieve established sales targets, ensuring cooperation and coordination within the team and with corporate accounts associates.
- Implements, monitors and sustains all training development programs for teams mandated by the company.
- Properly monitor and maintain inventories of adequate level and physical condition of all company assets displayed by corporate clients and agents.
- Ensures monitoring, requests and maintenance of equipment and resources critical to day-to-day operations such as computers, scanners and printers, warehouses, vehicles etc.
- Ensures warehouse requirements of corporate clients are met and compliant to government regulations.
- Monitors AR’s, daily deposit activity, ensuring all cash sales and people’s money are accounted.
- Conduct spot to store agents when deemed necessary.
- Drives the company’s core values (Customer First, Commitment, Trust, Teamwork, Positive Thinking, Innovative, Integrity, Humility, Social Responsibility); operate and put all these values to work each day.
- Performs other duties that may be assigned by the immediate leader provided the relevant and necessary orientation or training is carried out.
- Report progress and weekly/monthly initiatives to upper management.

**Qualifications**:
- Bachelor’s degree in a 4 years Business Management course.
- At least 4 years of working experience handling operations.
- Excellent verbal communication and written skills.
- Flexibility and adaptability in a fast-paced, changing environment
- Willing to train, coach, supervise and motivate the team.

**Skills**:

- Management and organizational skills.
- Customer service skills.
- In-depth Product and Business knowledge.
- Integrity and Customer Focus
- Good judgment and analytical skills.
- Team player.
- Self-motivated, results-oriented and service-oriented - actively looking for ways to help people.

**Salary**: AED15,000.00 per month

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