Re-enrollment Counselor

6 months ago


Dubai Knowledge Village, United Arab Emirates iCademy Middle East FZ LLC Full time

To support the organizational goal of delivering maximum student retention for iCademy and ISBO
- To provide a high level of customer service to re-enrolling families
- To ensure accurate documentation & scheduling of academic courses in the student information systems
- To be an integral part of the Enrollment team in all aspects of customer support

Major responsibilities include:

- Drive student retention by providing a high level of customer service to enrolled families.
- Analysis of student enrollment to identify and process re-enrollments effectively. Analysis of student financial/invoicing data to process re-enrollments effectively at the cohort stage and throughout the academic year.
- Accurate & timely documentation & scheduling of academic courses in the student information systems.
- Collaborative engagement with the Enrollment team members, Finance, Academic and Hub team to identify & resolve re-enrollment issues.
- This role is a key member of the Enrollment and Student registry function and additional administrative support will be required as needed: e.g. Hub Tour, meet with drop-in families to support remote EC’s, Registry administrative support.
- Other duties as assigned.

**Requirements**:

- 5 years minimum sales experience (or similar customer facing role)
- Education sector or training experience preferred.
- Native or strong English speaker, Arabic would be an advantage.
- Bachelor's degree or equivalent work experience
- Excellent oral and written communication skills
- Excellent organizational skills
- Ability to effectively collaborate with all stakeholders.
- Must be a self-starter, detail-oriented and be able to work with minimum supervision.
- Extensive experience with Microsoft Office software required.
- Proficient in MS Excel, MS Word, and Outlook
- Experience using a student information system and lead management system and/or other type of database preferred.

Pay: AED9,000.00 - AED11,000.00 per month

**Experience**:

- Sales: 5 years (required)


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