Manager, Mass
6 months ago
Manager, Mass & Rise Segments
**Role**: Manager, Mass & Rise Segments
**Location**: Abu Dhabi
**Role Purpose**:
The key focus of this role will be to grow the segment customer numbers, customer revenue & PPI.
**Key Accountabilities of the role**
**RESPONSIBILITIES**:
- Liaise with all the relevant product verticals to churn out 'fit for purpose' products & services for the segment.
- Own the customer experience across touchpoints & refine UX & customer journeys as required.
- Develop cross sell opportunities to improve product per customer as well as share of wallet.
- Develop customer acquisition campaigns for the relevant segment.
- Contribute to process, systems, and infrastructure changes to effectively service segment clients.
- Contribute to the development of relevant digital initiatives including digital acquisition, digital X-sell, digital servicing.
- Conduct comp scans on segment product, service & pricing offerings in the UAE market.
**Specialist Skills / Technical Knowledge Required for this role**:
- Strong inter-personal skills
- Strong negotiation and presentation skills
- Strong sales & business management skills
- Financial modeling, budgeting and forecasting skills.
- Ability to collate & interpret data.
- Results oriented: is self-motivated driven by the need to succeed.
- Personal organization: demonstrates high levels of personal organization, delivering on time. Plans effectively to deliver goals.
- Development: self-analytical; and takes accountability for own development
**Previous experience required (if any)**
- A minimum of 10 years industry experience retail banking
- University degree
- Understanding of marketing dynamics including demographic factors, competitor products and services
- Understanding and working knowledge of lending criteria
- Familiarity with local banking regulations
Job ID 300002171591956
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