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Billing Coordinator

2 months ago

Dubai, United Arab Emirates Marriott International, Inc Full time

**Job Number** 23079853

**Job Category** Food and Beverage & Culinary

**Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

**JOB SUMMARY**

Assisting the event planners with the billing process for events and group room reservations from the turnover from sales till the post-event phase; conducts daily bill review according to the Marriott standards and drives the ESS Overall Billing experience.

Maintains ownership of the deposit schedule, processes payments and makes sure that the Paymaster accounts are closed within 5 working days; attends the monthly credit meeting.

**SCOPE / BUSINESS CONTEXT**
- A Full Time position based at JW Marriott Marquis Dubai.
- Number of Direct Reports - 0

**CANDIDATE PROFILE**

**Experience**:

- More than 2 years of experience in large scale hotel events or accounting department.

**Skills and Knowledge**
- Understand group and catering positioning of the hotel
- Knowledge about the financial aspect of the events
- Strong financial understanding
- Attention to details
- Multitasking
- Excellent telephone skills
- Confident and quick learner
- Problem solving skills
- Organization skills of multiple events at the same time
- Understanding of how the different departments within the hotel are linked to each other
- Effective communication skills and professional use of English language
- Distribute information in a concise, well-organized and detailed manner
- Manages guest conflict situations effectively
- Remains calm and professional in stressful situations
- Excellent time management skills and is able to prioritize work effectively

**Education or Certification**
- College degree preferred
- Multilingual preferred
- Previous similar position in the event or finance department in a large scale hotel

**SPECIFIC DUTIES**
- The following are specific responsibilities and contributions critical to the successful performance of the position:_
- As an expert being able to partner with a customer.
- Taking care of a smooth transition from sales to events planning.
- Focus on future billing potential problems and/or conflicts from a guest and planning point of view and focus on solutions towards them to improve the billing process, guest satisfaction and planning efficiency.
- Checking the billing terms of contracts handed over from Sales to Event Planning
- Review the DEF contracts to make sure the billing terms are within the guidelines; cancellation policy, cut-off date, no-show policy, deposits, etc.
- Print daily opera reports with the current open PM’s and doing the needful follow up with the event planner and respective organizer
- Review PM’s for each group to make sure the routing for each reservation is correct
- Daily verification that all BQT cheques are signed by the meeting organizers and match the BEO/actual charges
- Final invoicing
- Contacting the guest after the final invoice has been sent for any potential questions and/or follow ups
- Credit Card transactions for deposits to be processed
- Deposits to be put in Opera in the appropriate PM
- Assisting with receiving the proper payment at the proper timing according to the contract and payment terms.
- Streamlining the event billing process.
- Being proactive in offering solutions.
- Accurately forecasts all the events (bedrooms and/or catering)
- Being knowledgeable about contracts, billing policies, product and services.
- Handle the billing process; billing reviews with the guest and finalize billing accuracy with accounting.
- Managing timely reconciliation of group commissions, deposits, issue trackers and cancellations tracker
- Maintaining daily/ weekly deposit & PM trackers.
- Assigning PM’s & Processing rebates for groups in a timely manner
- Takes total ownership and responsibilities for the successful production of group events assigned.
- Continuous communication with the operational team.
- Guidance of client throughout the event. As the expert partner with the guest and be a consultant.
- Attend the daily service communication tool; BEO meeting.
- Taking part in pre
- and post-conference meetings
- Communicate challenging situations accurate to responsible departments.
- Handle guest complaints in a professional manner and come up with solutions.

This list is meant to be representative of the common responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, it is not exhaustive. Management reserves the right to revise this job description or to require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, workload, rush jobs, or technological developments).

**OTHER**

**Safety and Security**
- Report work related accidents, or oth

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