Female SPA Receptionist

3 weeks ago


Media City, United Arab Emirates Zeerla spa Full time

The Spa Receptionist is responsible for greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.

Duties and Responsibilities:

- Properly open and close spa each day according to Standard Operating Procedures.
- Accurately book, change and cancel spa appointments.
- Acknowledge and greet everyone who enters and leaves spa facilities.
- Ensure that locker room and relaxation area are clean and stocked for flow of in-coming and out-going guests.
- Ensure that the check-in and payment process is handled in accordance with company policy by processing cash, credit card and credit transactions accurately thus protecting the company’s assets.
- Provide detailed descriptions of spa treatments, packages, services, facility features and hours of operation.
- Actively promote the spa, treatments, services, sessions and retail, as well...

**Requirements**:

- At least 2 years of experience in the same field at Dubai
- Knowledge on Fresha system is a plus
- Must be detail-oriented and have the ability to multi-task
- Must have enthusiasm and possess excellent customer service skills
- Excellent communication and interpersonal skills
- Customer-focused
- Active listener
- Enjoy working with people and possess a friendly and outgoing personality
- Flexible

**Job Types**: Full-time, Part-time, Temporary
Part-time hours: 55 per week

Ability to commute/relocate:

- Media City: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- receptionist: 1 year (preferred)

**Language**:

- English (preferred)


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