Accommodation Assistant Manager

3 days ago

Abu Dhabi, United Arab Emirates Farah Experiences Full time

**Job Scope**:
The job includes supervision of day-to-day operations of accommodation through inspection of different housing areas of concerns such as, but not limited to, the following:
Room/apartment pre-checks, room transfers, check outs
- Manages arrivals, room transfers and departures of Colleagues.
- Schedules and delegates tasks to Team Leader to prepare rooms as per expected arrival schedules and/or
- room transfers.
- Oversees completion of raised Work Order, if any.
- Ensures accuracy of Pre-arrival Confirmation Checklists and/or Room Inventory Lists of arrivals and transfers.
- Checks Room Inventory List and confirms completion of clearance or live out documents.
- Regularly checks updates Housing Tracker for any Colleague movement, whether arrival, departure or room
- transfer.
- Checks room assignments as per Colleague Arrival List.
- Monitors accuracy of Housing Tracker at all times.
- Summarizes and submits room occupancy report to Support Manager and Finance on a monthly basis.
- Reviews housing mandays and confirms accuracy of accommodation invoice.

Room/apartment/building spot checks
- Ensures spot checks are conducted as scheduled.
- Manages accommodation spot checks of room/apartment as per set standards.
- Oversees inspection of different areas of accommodation such as communal apartment, gym and common public areas.
- Manages communal areas/gyms and ensures all equipment is well maintained; coordinates with Maintenance as necessary.
- Communicates any health or safety hazards and/or operational concerns to Support Manager and/or coordinates with other departments as necessary, to resolve issue.
- Liaise with Third Party contractor and staff (i.e. Security, Housekeeping, Maintenance, Pest Control, etc.) for any related requirements or needs.
- Schedules and/or conducts accommodation induction to newly-assigned Third Party staff.
- Maintains records of safety and health-related activities such as, but not limited to, pest control activity records, fire extinguishers checks, smoke detectors inspection.

Colleagues' requests
- Schedules and delegates tasks to Team Leader of any raised accommodation-related requests (i.e. furniture repairs, replacement of linens, etc.).
- Ensures proper documentation of all completed requested.
- Handles and conducts investigation of any raised incidents involving Colleagues and coordinates with Department Head and/or HR Business Partner with related disciplinary action, if any.

Furniture Inventory
- Oversees and ensures smooth flow of issuance, replacement and discarding of furniture and fixtures.
- Coordinates with Finance of asset tag requirements of accommodation furniture and equipment.
- Maintains proper recordkeeping of equipment/furniture/fixtures inventory records.
- Provides inventory report to Support Manager on a monthly basis and provides recommendation of replenishment of stocks.
- Ensures on-time delivery of ordered equipment, furniture or fixtures.
- Reviews invoices and delivery notes to ensure proper billing and documentation, prior to final review of Support Manager.
- Oversees proper implementation of stock keeping standards and procedures; recommends changes to these standards and training needs on an ongoing basis.

Trainings and development
- Oversees job training, daily attendance, grooming, coaching, appraisals and personal development/career growth plans of Accommodation team.
- Ensures all safety rules and procedures are being adhered to at all times.
- Ensures that company policies and department procedures and performance are being adhered to.
- Coaches and disciplines Colleagues in a fair and consistent manner to motivate and improve performance.
- Conducts Team Leader performance appraisals in a timely, fair and constructive manner in order to promote their personal and career growth.
- Conducts communication briefings as required, daily briefings and on-the-job trainings of the department.
- Ensures scheduled trainings are attended by Colleagues and trainings are properly documented.
- Monitors department KPIs, ensuring processes are properly implemented to accomplish or meet approved KPIs.

**To be considered for this role you will need**:

- High school diploma or equivalent.
- Completed Task Training and GTT programs or similar training programs.
- At least 2 years operational experience in hospitality industry in supervisory role.
- At least 1 year work experience in an accommodation-related position in a supervisory role.
- Very good command of English language, both verbal and written.
- Proficient with MS Word, Excel and PowerPoint software programs.
- Good health condition (as manual lifting may be required from time to time).
- Knowledge of inventory or in stock taking process.

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