Concierge Agent

3 weeks ago


Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

**Position**: Concierge Agent (Full time #538221)

**Property / Office**: Mandarin Oriental Jumeira, Dubai

**Location**: Dubai, United Arab Emirates

**Responsibilities**
- Create focused conversations with guests which identify their personal preferences.
- Be proactive and anticipate the complete requirements of each guest in order to make their unique experience a success.
- Provide clear directions for all guests travelling outside of the hotel.
- Respond to all guests’ needs and requests, utilizing proper communication skills within resources, and other departments, when appropriate.
- Maintain a daily record via GoConcierge of all guest requests, reservations and confirmations for guests.
- Communicate all important details to management and colleagues regarding internal and external events, resources and possible challenges.
- Assists guest in the recommendation, booking and organizing of sightseeing/shopping/arts and cultural activities.
- Assists guests in the confirming or booking of airline flights.
- Assists guests in the recommendation and booking of restaurants, bars, clubs and other entertainment/leisure activities as requested
- Arranges limousine transportation requests, ensuring that limousine generated revenue is fully maximized
- Provides all information pertaining to the hotel’s services and facilities.
- Is expected to have an extensive and intimate knowledge of Dubai and surrounding regions. This includes all modes of transportation, restaurants, bars, clubs, retail, sightseeing, arts and cultural activities. All recommendations must appear to be personal and insightful.
- Builds relationship with guests to delight and gain loyalty.
- Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs), the MOHG Pillars and the respective service standards of MOQA.
- Have an in-depth knowledge of directions, travel time, cost and various forms of transportation.
- Maintain a constantly updated database with extensive information about city highlights.
- Demonstrate first-hand knowledge of the recommendations with thorough research.
- Is proactive and able to anticipate the complete requirements to make the experience a success.

**Skills & Qualifications**
- Senior School qualification or equivalent
- Membership of Clefs d'or is an advantage
- Previous experience working in Dubai is a MUST.
- Minimum 3 years’ experience working in a 5-star hotel environment.
- Minimum 2 years Concierge/ Guest Relations/ Front Office experience
- Strong commands of Microsoft Office products, PSMS, GoConcierge, HotSoS
- Ability to understand guest needs and expectations and to deliver superior customer service.
- Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
- Clear communication; effective verbal and written communication skills in English. Arabic is an advantage.

**Advertised**: 05 Feb 2024 Arabian Standard Time
**Applications close**: 05 Mar 2024 Arabian Standard Time


  • Concierge Agent

    4 weeks ago


    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: Concierge Agent (Full time #537180) **Property / Office**: Mandarin Oriental Jumeira, Dubai **Location**: Dubai, United Arab Emirates **Responsibilities**: - Create focused conversations with guests which identify their personal preferences. - Be proactive and anticipate the complete requirements of each guest in order to make their unique...


  • Dubai, United Arab Emirates SLS Consierge Full time

    **Job Opportunity: Concierge Agent** We're looking for a Russian-speaking Concierge Agent to join our company. If you’re good at interacting with people and have experience in working with affluent clients, this might be the job for you. **Key Responsibilities**: - Providing personalised assistance and meeting people’s needs promptly and...

  • Hotel Concierge

    1 week ago


    Dubai, United Arab Emirates Global Career Heights (GCH) Full time

    **Job title: Hotel Concierge** **Location: Dubai** **Start date: Soon.** **Responsibilities**: Getting Quality Tours & Sales through hotels and tourist’s destinations **Key Responsibilities and Accountabilities** - Approaching hotels and tourists’ destinations in United Arab of Emirates to sign their concierges / front desk employees as individual...

  • Concierge Agent

    3 weeks ago


    Dubai, United Arab Emirates Hilton Full time

    What are we looking for?A Concierge at Waldorf Astoria Dubai International Financial Centre is always working on behalf of our guests and working with other team members. To successfully fill this role, you should possess the following skills and characteristics: Previous experience in a similar role.Solid knowledge about the local area of Dubai and the UAE,...

  • Concierge Agent

    3 days ago


    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: Concierge Agent (Full time #539433) **Property / Office**: Mandarin Oriental Jumeira, Dubai **Location**: Dubai, United Arab Emirates **Responsibilities** - Create focused conversations with guests which identify their personal preferences. - Be proactive and anticipate the complete requirements of each guest in order to make their unique...

  • Concierge Agent

    3 weeks ago


    Dubai, United Arab Emirates Hilton Full time

    What are we lookingfor?A Concierge at WaldorfAstoria Dubai International Financial Centre is always working onbehalf of our guests and working with other team members. Tosuccessfully fill this role, you should possess the followingskills and characteristics:Previous experience in a similarrole.Solid knowledge about the local area ofDubai and the UAE,...


  • Dubai, United Arab Emirates Marriott International, Inc Full time

    **Job Number** 23108016 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Marquis Hotel Dubai, Sheikh Zayed Road Business Bay, Dubai, United Arab Emirates, United Arab Emirates VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist in overseeing all concierge...

  • Concierge Agent

    3 weeks ago


    Dubai, United Arab Emirates HILTON Full time

    A Concierge is performing the following tasksto the highest standards:Serve as a key point of contact forguests and efficiently respond to guestenquiries.Extend a warm welcome to arrivingguests and assist guests upon their departure, asrequired.Engage with guests and VIP gueststhroughout their stay and prove each guest with a tailored guestexperience, based...

  • Concierge Agent

    3 weeks ago


    Dubai, United Arab Emirates fairmont hotel dubai Full time

    Be knowledgeable about hotelfacilities, updated on activities, promotions and happenings in thehotel/city and be able to provide accurate information toguests.Act as an ambassador of the hotel andprovide assistance to variety of requests. Expected to make whatseem to be impossible and unusualhappen.Maintain a network of service providersfor the efficient...

  • Concierge Agent

    3 weeks ago


    Dubai, United Arab Emirates fairmont hotel dubai Full time

    Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.Maintain a network of service providers for the...

  • Concierge Bellman

    1 month ago


    Dubai, United Arab Emirates MINOR Hotels Full time

    The concierge role is an information provider, diplomat, salesperson, ticket manager, hotel representative, and public relation agent. This service is delivered with politeness, efficiency, and friendliness as we aim to continually exceed our guest’s expectations. At Minor Hotels, we are proud to represent our hotel and our country to guests from all over...

  • Concierge Bellman

    1 month ago


    Dubai, United Arab Emirates Avani Full time

    Company Description Contemporary, relaxed, and imaginative. Be it a leisurely family break or a romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. Avani hotels are perfecting the balance between work and play, design and function, service, and privacy, laid back and lavish. Discover Dubai from a...

  • Concierge Agent

    1 week ago


    Dubai, United Arab Emirates Melia Hotels International Full time

    **ME Dubai** **_“Whatever story you choose, you are the star”_** At **Meliá Hotels International**, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate...


  • Dubai, United Arab Emirates Accor- North & Central America Full time

    Be knowledgeable about hotelfacilities, updated on activities, promotions and happenings in thehotel/city and be able to provide accurate information toguests.Act as an ambassador of the hotel andprovide assistance to variety of requests. Expected to make whatseem to be impossible and unusualhappen.Maintain a network of service providersfor the efficient...

  • Guest Relations Agent

    1 month ago


    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: Guest Relations Agent (Full time #538760) **Property / Office**: Mandarin Oriental Jumeira, Dubai **Location**: Dubai, United Arab Emirates **Responsibilities**: - Help the Assistant Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met. - Help the Assistant Guest Relations Manager to meet and...


  • Dubai, United Arab Emirates Accor- North & Central America Full time

    Be knowledgeable about hotel facilities, updated on activities, promotions and happenings in the hotel/city and be able to provide accurate information to guests.Act as an ambassador of the hotel and provide assistance to variety of requests. Expected to make what seem to be impossible and unusual happen.Maintain a network of service providers for the...

  • Guest Services Agent

    1 month ago


    Dubai, United Arab Emirates Hilton Full time

    A Guest Services Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Services Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Services Agent

    4 weeks ago


    Dubai, United Arab Emirates Hilton Full time

    A Guest Services Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Services Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Service Agent

    1 month ago


    Dubai, United Arab Emirates Hilton Full time

    A Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. **What will I be doing?** As Guest Service Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Guest Relations Agent

    4 weeks ago


    Dubai, United Arab Emirates Mandarin Oriental Hotel Group Full time

    **Position**: Guest Relations Agent (Full time #536017) **Property / Office**: Mandarin Oriental Jumeira, Dubai **Location**: Dubai, United Arab Emirates **Responsibilities**: - Help the Guest Relations Manager to inspect all VIPs rooms prior to arrival and ensure all requests are met. - Help the Guest Relations Manager to meet and greet guests. -...