Concierge Agent

3 weeks ago

Dubai, United Arab Emirates Melia Hotels International Full time

**ME Dubai**

**_“Whatever story you choose, you are the star”_**

At **Meliá Hotels International**, you have the power to create your future. For us, the most important thing is your talent: We share the passion that makes you put your heart into everything you do, day after day. We are by your side to help you go beyond your limits, to celebrate every victory with you. Because together, we are the stars of our own stories.

**ME by Meliá** is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation. If you radiate energy and have a personal style that captivates others, if you like to follow the latest trends and live for the moment; if you love music, culture and new technologiesThen you connect with the **ME by Meliá** brand.

***:
The Concierge is responsible for the supervision of the front hall and the daily operation to ensure a consistently high standard of customer service. A courteous, prompt and efficient service is given by all members of staff and to ensure department standards are maintained at all times.

**KEY DUTIES AND RESPONSIBILITIES**:

- The customer is acknowledged on arrival with eye contact, a friendly smile and a verbal greeting. Their needs are identified.
- Personalise each interaction with a Guest by using the Guest’s name during conversations.
- Must adhere to protocol where applicable and use correct form of address.
- In -house facilities are mentioned first in a positive manner. Reservations for bookings are provided with verbal and written confirmation.
- All travel information to be provided promptly. Airline reservations, reconfirmation provided.
- Ability to understand and exceed guest’s expectations and needs.
- Ability to communicate and interact with multi-cultural clientele.
- Be aware of possible VIPs arriving or visiting the Food and Beverage outlets. Ensure that VIPs are met and escorted to their destination.
- Be familiar with the functions of the day and assist with the arrival of VIPs.
- Responsible for maintaining guest’s profiles so that we have an accurate source of information regarding each customer’s needs and preferences.
- Develop and maintain an outstanding level of product knowledge and area knowledge.
- Ability to build lasting partnerships with outside service providers.
- Look for ways to continuously improve personal knowledge and skills and be actively involved with Management in the creation of S&P’s and best practices.
- Messages are delivered within 10 minutes of being received at the hotel.
- Items requested from guestrooms are delivered within 10 minutes of the request being received.
- Follow up on wake up calls occurs within 5 minutes of the request being received.
- Concierge desk is kept tidy.
- Manage the runners, doormen and overlook the valet team.
- To report any security matters to the manager or supervisor on duty.
- To report any Health & Safety hazards.
- To follow security procedures at all times.
- To be fully conversant with fire & bomb procedures.
- Ensure cleanliness, availability and good working condition of equipment and supplies.
- Monitor and maintain the condition of the Front Hall/Lobby.
- Support the conservation of energy and protection of the environment.
- To carry out any other reasonable management request.
- Ensure that the Concierge team and Front of House Manager are kept fully aware of any relevant feedback from either guest or other departments.

**REQUIREMENTS**:

- The position requires a minimum of two years’ experience in hotels in a similar role
- Individual must have excellent written, presentation, oral communications and interpersonal skills in English. Individual must possess strong leadership skills, be able to motivate and influence others. Individual must be able to think creatively and strategically, have excellent judgment and be able to work in a changing environment.

**ABOUT THE HOTEL**:
The ME Dubai, designed by the legendary architect Zaha Hadid, is a luxury lifestyle hotel, situated in the heart of Burj Khalifa district in Downtown Dubai. The hotel will consist of 93 rooms and suites, across 19 floors, including the suite ME, as well as 98 serviced apartments, with 15 restaurants.

**What will it be like to work for Meliá Hotels International?**

**Meliá Hotels International** is unique among the 20 largest international hotel groups in having an origin in leisure and the ideal size to combine exceptional hospitality with management that is efficient and close to its stakeholders. All of this, along with our Spanish warmth and passion, makes us distinct and different.

At **Meliá Hotels International** you are the protagonist. The com

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