Concierge Agent Russian Speaker

1 month ago


Dubai, United Arab Emirates Accor- North & Central America Full time
  • Be knowledgeable about hotelfacilities, updated on activities, promotions and happenings in thehotel/city and be able to provide accurate information toguests.
  • Act as an ambassador of the hotel andprovide assistance to variety of requests. Expected to make whatseem to be impossible and unusualhappen.
  • Maintain a network of service providersfor the efficient conduct in coordinating guestrequirements.
  • Ensure availability of printedmaterials such as brochures of local attractions, sister hotels,restaurants, city maps, etc. which may be handed over toguests.
  • Manage the facilitation of guestrequest relating to dining activities (both inside and outside ofhotel), shows, recreation, tours, transport, florists, doctor,dentist, child care and any other services which are not availableat the hotel.
  • Respond to queriespositively.
  • Develop guest preference recordsand guest history.
  • Follow through allendorsements at the concierge and ensurecompletion.
  • Ensure that all luggage, messages,parcels, etc. are handled, delivered, retrieved or storedefficiently.
  • Be transparent and responsible onmatters involving finances.
  • Maintain absoluteintegrity and trustworthiness in theteam.
  • Promote and follow a safe workenvironment.
  • Promote and lead a service driven,results driven work environment.
  • Followdepartmental SOP’s (Standard Operating Procedures)including all safety policies.
  • Other duties asassigned.

Qualifications

  • Passion for guestservice
  • Excellent written and verbalcommunication, interpersonal and leadershipskills.
  • Highly organized, results-oriented withthe ability to be flexible and work well underpressure
  • Strong interpersonal and problemsolving abilities.
  • Highly responsible &reliable.
  • Fluency in English, secondarylanguage preferred.
  • Minimum of 1 year previousexperience in a customer service industry.
  • Musthave the ability to handle a multitude of tasks and Guestrequests.
  • Computer proficiency in a Windowsenvironment (Word, Excel,PowerPoint).
  • Knowledge of Micros-FidelioProperty Management System an asset.
  • Ability towork cohesively with fellow colleagues as part of ateam.
  • Ability to focus attention on guestneeds, remaining calm and courteous at alltimes.


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