Arabic Client Relations Officer

2 months ago


Dubai, United Arab Emirates The Corporate Group Full time

**Summary**

Client Relation Officers (CRO) make sure that Client inquiries are handled in a timely and organized manner and that satisfaction and loyalty are maximized.

Duties of CRO are maintaining an ongoing level of engagement with key client as accounts through building trusting relationships with them and protect company brand by maintaining a positive image. CRO will be assisted by teams of PRO, Contracts and Logistics towards performing such assignment in front of these client.

**Responsibilities**

1.Maintaining proper communication with functional teams across from the moment inquiry passed to these teams until collection of such inquiry and sending them back to its original source (client),

3.Attending to customer complaints and dispute and resolving them,

4.Maintain database of all Clients’ files and documentation in soft copy and hard copy over Salesforce CRM, Storage Centre and hardcopy filing,

5.Register and track expiry of all documents related to company(s), employees of the company(s) and their dependencies,

6.Toadopt cross-selling and up-selling techniques when dealing with assigned clients as accounts in order to maximize revenue performance of existing clients,

7.Issue, process and close job orders being raised by the client. These job orders can include tasks of company related documents (example: trade license, MOA, Chamber of Commerce, DNRD/MOHRE company card, etc.) and employee related documents (example: employee visa, residency visa of family member, etc.),

8.Understand business regulations, practices and compliances being introduced by local and federal governments from time to time and advice clients accordingly,

**Qualifications**

Required Experience

Minimum 2-3 years of Experience in corporate Service industry

Education
- Diploma and above
- Good verbal and written knowledge Arabic and English

Ability to commute/relocate:

- Dubai: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Client Relation Officers: 3 years (preferred)

**Language**:

- Arabic (preferred)

Application Deadline: 24/02/2023



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