People Operations Support Coordinator

3 weeks ago

Dubai, United Arab Emirates Uber Full time

**About the Team**

Uber’s People Experience and Operations team ensures that our global employee population has a fantastic experience at Uber, from onboarding onwards. We’re the center-point between the different People functional areas, knowing the answers to employee questions, and if not, how to connect people who do. Based around the world, we take care of the employee experience and improve our people systems and processes, thinking globally and acting locally to ensure employees across Uber can focus on the work they were hired to do.

**About the Role**

**What You'll Do**
- Support employee lifecycle events (e.g. onboarding, offboarding, payroll-related queries)
- Maintain and update data within our HR System, Workday, ensuring a high degree of accuracy.
- Provide high-quality support to employees by responding to questions in our ticketing tool, and escalating issues as necessary.
- Manage verification of employment letters, medical health checks, and other compliances with local legislation.
- Support the integrity of our data by running regular audits and reporting.
- Cooperate with vendors when needed for the local processes.
- Manage necessary interactions and coordination with employees, managers, HR stakeholder teams, and external stakeholders on a regular basis for issues and processes around employment.
- Manage employee files and be responsible for uploading employee documentation compliant with local legislation.
- Assist with ad-hoc projects within the People Operations Team and other administrative tasks as assigned.
- Identify operational weaknesses with the team and within the region, improve existing processes (for employee lifecycles), and support/manage projects on the development of new processes to keep the People Support Team scale with Uber’s growth on a regional and global level

**Basic Qualifications**
- Bachelor’s degree, preferably in business / human resources (preferred)
- 2-3 years of prior experience in a People/HR Operations role at either a high-growth tech startup or a large, well-established company
- Professional proficiency in English and working proficiency in French are mandatory.
- Hands-on knowledge of various labor laws and compliance requirements, understanding of their impact on the employee lifecycle
- Strong customer service and administrative experience
- Basic project management and stakeholder management skills
- Data-oriented mindset and ability to work with data (e.g. Excel or Google Sheets)
- Knowledge of local labor legislation for EMEA countries is a plus
- Workday experience and/or experience from a ticketing system is a plus

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

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