En - Reception Agent

4 months ago

Abu Dhabi, United Arab Emirates AccorHotel Full time

**Company Description** Join** us at Accor, **where** life pulses **with** passion**

As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a common ambition: to keep innovating and challenging the status-quo.

By joining us, you will become a Heartist®, because hospitality is, first and foremost, a work of heart.

You will join a caring environment and a team where you can be all you are. You will be in a supportive place to grow, to fulfil yourself, to discover other professions and to pursue career opportunities, in your hotel or in other hospitality environments, in your country or anywhere in the world

You will enjoy exclusive benefits, specific to the sector and beyond, as well as strong recognition for your daily commitment.

Everything you will do with us, regardless of your profession, will offer a deep sense of meaning, to create lasting, memorable and impactful experiences for your customers, for your colleagues and for the planet.

**Hospitality** **is** a **work** of **heart**,**
**Join** us and **become** a **Heartist**®.**
**Job Description** Responsibilities**:Position reports directly to the Reception Shift Leader answerable to all Front Office Management

**Scope and General Purpose of Job**: To carry out the efficient operation of the Reception/Cashiering function in accordance with Hotel standards and company policy.

**1. **Main Duties and Responsibilities**:
1.1 To greet smile and welcome guests to the hotel

1.2 To provide an efficient and friendly check-in according to company directives

1.3 To handle guest requests ensuring that all matters are dealt with efficiently and promptly taking preference over administrative tasks.

1.4 To inform all relevant departments regarding special guest requests

1.5 To be fully aware of hotel room rates, availability, promotions, services and facilities.

1.6 To be fully aware of the hotel’s selling status in order to maximize room occupancy, average room rates and additional revenue.

1.7 To act efficiently as a general cashier as detailed in the FO SOP manual.

1.8 To take reservations for accommodation according to company policy.

1.9 To deal efficiently with all tasks delegated by the FOM S.AFOM or AFOM as detailed in the SOP manual

1.10 To be aware of specific daily functions and events as detailed in the forecasts, in order to deal efficiently with guest enquiries.

1.11 To liase with Shift leader and Housekeeping to ensure an efficient supply of rooms

1.12 To ensure that telephones are answered quickly and efficiently following company directives and FO SOP manual

1.13 To accept cash, approved credit cards, travelers cheques and foreign currency following set guide lines and polices laid out in the company directives and FO SOP manual

1.14 To inform guests of the facilities within the hotel. To promote the Food and Beverage outlets to increase internal revenue, provide guests with details on local information and activities as required.

1.15 To operate the safety deposit box system

1.16 To be responsible for the daily ring around sheet when the hotel is forecasted over 80% occupancy

1.17 To carry out a smooth and efficient check-out to encourage return guests

1.18 To be responsible for the clearing of the departure Box

1.19 To print out a list of departures still to check-out liaising with Housekeeping to clear all departures in Fidelio

1.20 To be able to complete all daily tasks laid out in the Reception Check-lists

1.21 To be responsible for a cashiering float in accordance with company procedure and to inform any overage/shortage to the Shift Leader/Duty Manager.

1.22 To know the correct way to upsell creating the opportunity to maximize revenue.

1.23 To keep the Front office management informed of any faults or complaints reported.

1.24 To ensure that all guest and internal messages are relayed promptly and accurately

1.25 To participate in any training and career development schemes as recommended by management.

1.26 To generally promote and ensure good inter-departmental relationships

1.27 To carry out a thorough shift handover at the beginning and end of each shift and to check that all items requiring attention are detailed in the Reception Diary and initialed once completed.

1.28 To maintain a high standard of personal hygiene, with specific attention to appearance, hair care specific dress code and items of uniform supplied by the hotel.

1.29 To behave at all times in a manner which is pleasant and positive and which projects a good company image.
- 2. _General Responsibilities_- To promote efficiency, confidence, courtesy and an extremely high standard of social skills.- To generally promote and ensure good inter-departmental relations.- To display a pleasant manner and positive at

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