Sales Support Representative
1 week ago
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.
We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us
**Job Description**:
- Provide quotations with technical and commercial clarification in advance
- Support customers on the phone or by mail with technical questions and products
- Analyze needs of the customer and do Cross selling to them
- Receive and make phone calls to and from customers
- Check product prices and availability for customers
- Suggest alternatives on problems
- Expedite customer enquiries and/or requests for quotes
- Follow up on quotes an opportunities
- Utilization and up-to-date maintenance of the sales and customer relationship management tools
- Use of databases and tools
- Provide Sales Data related to customers (orders/shipments details)
- Handle Customer complaints with appropriate tools and processes
- Support national and international sales partner and external companies
- Drive new projects in alignment with Sales Manager in order to optimize processes as well as new tools and what is necessary to become more efficient
- Searching and contacting new customers
**Qualifications**:
- Bachelor's degree in a related field
- Very good command of English language (written & spoken)
- Proven knowledge in Automation and technical understanding
- Prior experience in customer support with a technology based organization is a must
- Pro-active willingness to stay up
- to-date with products & processes
- Wide range specialization (products, processes, procedures, technology)
- Good command of MS Office Applications
- SAP knowledge is preferable
- UAE nationals only
LI-GA1
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