Reservation & Ticketing Agent
6 months ago
**Job description**:
Your role involves assisting customers with inquiries, booking reservations, issuing tickets, and handling various travel-related transactions. You will ensure that customers receive accurate information, timely assistance, and seamless travel experiences.
**Job Responsibilities and Duties**:
- Handle Air Tickets, travels scheduled, and hotel bookings.
- Issue tickets, boarding passes, and electronic vouchers to customers, ensuring accuracy in fare calculations, passenger information, and payment processing.
- Process ticket refunds, exchanges, and cancellations according to company policies and procedures.
- Maintain accurate records of customer interactions, reservations, ticketing transactions, and financial transactions, documenting details in reservation systems and databases.
- Generate reports on ticket sales, customer feedback, and service metrics to assess performance and identify areas for improvement.
**Job Qualifications**:
- High school diploma or equivalent; additional certification in travel and tourism, customer service.
- Previous experience in customer service, ticketing, or reservations roles.
- Excellent English is a must.
- Proficiency in reservation systems, booking platforms, and ticketing software, with the ability to navigate multiple systems simultaneously.
- Strong attention to detail and accuracy in processing ticketing and financial transactions, ensuring compliance with company policies and industry regulations.
Pay: AED3,000.00 per month
Application Question(s):
- Are you located in Dubai?
- Can you start immediately?
- What is your Visa status? and how long is it valid for?
- What is your English level?
- What is your Nationality?
- Do you have experience as Ticketing Agent/ Customer Service?
- What is your expected salary
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