Front Desk Manager
1 week ago
**Position Overview**
**Experience in fitness/wellness setting is mandatory**
**Key Responsibilities**
- Client Relations & fitness Studio Management
- Welcome clients and visitors with a professional, positive attitude
- Manage class schedules, appointments, and client bookings using studio management software
- Process client registrations and maintain accurate client records
- Provide studio tours to prospective clients
- Handle client feedback and concerns with professionalism
- Administrative & Financial Duties
- Manage daily cash handling, payment processing, and end-of-day reconciliation
- Maintain accurate financial records and prepare basic financial reports
- Process membership agreements and renewals
- Track inventory of retail items and studio supplies
- Coordinate with vendors and service providers when necessary
- Maintain cleanliness and organization of the reception area and studio spaces
**Team Support**
- Coordinate with Pilates instructors regarding their schedules and client appointments
- Assist in managing instructor schedules and substitutions
- Support studio events and workshops
- Maintain staff attendance records
- Assist in basic HR administrative tasks
**Technical & Operational**
- Proficiently use studio management software and computer systems
- Maintain and update client database
- Generate reports on studio metrics (attendance, revenue, etc.)
- Manage studio's schedule and resource allocation
- Ensure all equipment and facilities are properly maintained and reported for service when needed
**Required Qualifications**
- High school diploma or equivalent; college degree preferred
- Minimum 2 years of experience in a customer service role, preferably in a fitness/wellness setting
- Strong computer literacy and experience with management software
- Excellent verbal and written communication skills in English (additional languages are a plus)
- Strong organizational and multitasking abilities
- Experience in handling cash and processing payments
- Professional appearance and excellent interpersonal skills
**Preferred Qualifications**
- Previous experience in a fitness studio or wellness center
- Knowledge of Pilates or fitness industry
- Experience with social media management
- Basic accounting knowledge
Timing:
Monday to Friday - Remote (6 am to 9 am)(6 pm to 9 pm)
Saturday ang Sunday - Onsite Business Bay(9 am to 6 pm)
**Job Type**: Part-time
Pay: AED1,000.00 - AED2,000.00 per month
**Experience**:
- fitness Industry: 2 years (required)
- front desk or admin role: 2 years (required)
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