Franchise Hotel

7 months ago

Dubai, United Arab Emirates VOCO Hotels Full time

This job posting is for a position at a Hotel owned and operated by an independent franchisee, not by IHG or its affiliates. IHG has no involvement in the hiring or day-to-day employment policies or practices of franchisees_.

**About Us**

voco brand comes to life in hotels that you can count on but that are different enough to be fun. Unstuffy hotels, where people feel comfortable to relax, and just get on with relaxing.
Hotels that are built on sustainability where we look after the planet with the same care as we look after our guests and colleagues.

**Your day to day**:
*** As Learning & Quality Manager, you will be responsible for managing the hotel's training functions, including developing a complement of qualified departmental trainers and establishing a hotel system for generating training data and evaluating results. The Learning & Quality position impacts the skills, knowledge and attitude of every host and ensures the availability and use of effective resources**.**

***

***:

- **Manage the day-to-day activities of the L&D function, ensuring proper documentation and compliance of mandatory trainings and assessments****:

- **Develop resources for onboardings and training, including creating visual informative aids.****:

- **Conduct all Training Needs Analysis for the Hotel - Establishing core competencies required for key positions and identify/develop training programs for all development needs.****:

- **Establish and drive a high level of Leadership strength and competence through training/seminars/ resources.**:

- **Establish a departmental trainer platform to drive effectiveness in delivery of training programs and recommendation for improvement.****:

- **Be present at key service delivery points to assess and audit service standards - conduct spot training and support function heads with a clear understanding of challenges and opportunities.****:

- **Create a talent pool of high potentials within the business from the Annual Performance Appraisals****:

- **Develop succession plans for the talent pool with the Department Heads and monitor progress based on goals.****:

- **Develop a network with other L&D professionals to learn best practices and establish game changers to the business.****:

- **Support and establish a learning culture within the hotel.**

**Quality Assurance**:
***

***:

- **Review and analyze hotel guest feedback through various platforms (Guest Love, GSI, Social Reviews, Glitches, Courtesy calls, etc.) on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve.****:

- **Participate in the daily Operations meeting.****:

- **Lead and facilitate monthly and quarterly, Quality/Guest Experience/Tactical Solve Meetings and action planning sessions (identification of problems, root cause analysis - monitor improvements and communicate progress)****:

- **Work closely with the FOM to review and drive understanding of the loyalty programs among the stakeholders for a better guest loyalty experience.**:

- **Develop and conduct service quality and brand standards audits.****:

- **Educate colleagues on the brand standards and ensure departmental training related to standards are taking place.****:

- **Lead and support departments in the annual quality evaluation audit.****:

- **Takes necessary actions post quality evaluation audit and guest experience evaluation.**

**What we need from you**

*** Ideally, you'll have some or all the following qualifications and experience we're looking for**:

- **Minimum 2 years' experience working in a similar capacity in an international hotel establishment. Previous experience with an IHG is preferrable.**:

- **Good oral and written proficiency in English Language is necessary.**:

- **Certification of train-the-trainer is preferred.****:

- **Demonstrated experience in designing and implementing effective training programs.****:

- **Ability to travel to the hotel that is located 4 Kms off Dubai coast.**

**What we offer**

*** We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life.**
**We welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. We are an equal opportunity employer and offer opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.**
**So, join us and you'll become part of our hotel family.**

*** Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

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