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Processing Team Member

4 weeks ago

UAE, United Arab Emirates Emirates NBD Full time

Department Description:
Emirates NBD is registered with RERA and DIFC as an Account Trustee and provides Escrow Body Corporate and Owners Association Services to CIB and Business Banking clients The Escrow Services is managed by Group Operations Escrow Services unit which serves various corporate and business banking relationships across Banking clients The unit is responsible for delivering Operations and Services related to Real Estate Escrow Common Area Body CorporateDIFC Commercial Escrownonregulatory accounts in line with RegulatoryDIFC guidelines and Banks policy and procedures It also works with Tanfeeth Legal OPS Risk and various other departments for the operations and services delivery

Brief Description:
The job holder is expected to provide superior client service experience and seamless delivery of all Escrow Operations services in collaboration with hisher team HeShe needs to ensure the services provided as an Account Trustee to Clients internal and external stakeholders are in line with Real Estate Escrow Common Area Escrow Body Corporate Escrow Commercial Escrow and banks process and guidelines

Detailed Description:
The job holder is expected to provide superior client service experience and seamless delivery of all Escrow Operations services in collaboration with hisher team HeShe needs to ensure the services provided as an Account Trustee to Clients internal and external stakeholders are in line with Real Estate Escrow Common Area Escrow Body Corporate Escrow Commercial Escrow and banks process and guidelines

Handling day to day Escrow operations activities in compliance with Real EstateDIFCCommon AreaCommercial Escrow Laws and Regulations and internal procedures related to these services within the timelines

Check daily transactions documents related to Developers Unit Management Projects Payments Deposits Allocations Unit CancellationRefund Pending payments Guarantee management Retention transfer and others and ensure timely processing and confirmation to clientsstakeholders Liaise with bank appointed engineers for obtaining their certification for release of payments Ensure timely Reconciliation of internal and regulatory reports for sending it Regulatorystakeholders within timelines

Check project wise reports and ensure project wise accounts are reconciled and up to date Ensure all exceptions are escalated approved and ratified Ensure customer queries are responded within the timelines and confidentiality maintained Liaise with concerned team for clarifications related to any transaction

Quick adaptability to new initiatives systems or any changes in the existing process related to Escrow Operations Services

Support Product Managers Business units operationally ensuring customer satisfaction by transactions getting processed in line with regulatoryinternal bank process policy and procedures Providing clarifications seeking clarifications to and from internal external customers for smooth completion of the request

Job Requirements:
Handling all day to day Escrow operations activities in compliance with RegulatoryDIFCCommon AreaCommercial Escrow Laws and Regulations and internal procedures related to these services within the timelines

Performing as one team to deliver best client service experience in line with regulatory requirements

Additional Details:
At least 2 years of experience in Escrow Operations Services and various aspects of banking

Result and client oriented with Excellent performance

Bachelor of Commerce and equivalent degree

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