Housekeeping Order Taker

3 weeks ago


Dubai, United Arab Emirates SWISSOTEL Full time

Company Description

One of the best-known Swiss brands in the world, Swissôtel Hotels & Resorts offers contemporary hotels infused with the freshness and vitality of alpine energy, rooted in the tradition of Swiss hospitality. Respected for its intelligent design, quality craftsmanship and mindful approach to sustainability, Swissôtel gives its guests peace of mind to explore the world, discover life’s true rewards and embrace opportunities to ‘live it well’. The Swissôtel brand was founded in 1980 and today numbers more than 30 hotels globally including flagship properties such as Swissôtel The Bosphorus in Istanbul, Swissôtel The Stamford in Singapore and Swissôtel Krasnye Holmy in Moscow. Swissôtel is part of AccorHotels, a world-leading travel and lifestyle group which invites travellers to feel welcome at more than 4,500 hotels, resorts and residences, along with some 10,000 of the finest private homes around the globe.

Step into a world of ease, luxury and Swiss hospitality at Swissotel Al Murooj located in the city’s favoured destinations for business or leisure. Directly opposite The Dubai Mall, one of the largest malls in the world, the iconic Burj Khalifa and within a few minutes’ drive to Dubai International Financial Centre and World Trade Centre with its many exhibition halls. The unique urban-style feel and ambiance at Swissotel Al Murooj Dubai cleverly combines hotel and apartment style accommodation, arranged around a central leisure complex. Quality in service is demonstrated through the warmth, diligence and entrepreneurial mind-set of its team, ensuring individual guest needs are anticipated and exceeded, that every detail has been thought of and executed in advance.

**Job Description**:
**Housekeeping Order Taker**

As a Housekeeping Order Taker, you will be responsible for providing excellent guest service and maintain overall efficiency of set standards for the Housekeeping function.

**What you will be doing**:

- To attend and handle all guest requests received for internal services, as per the hotel standards and procedures.
- To answer and handle calls, wake-up calls and messages, properly using the telephone etiquettes and Swissotel standards.
- To respect the privacy of the guests and the confidentiality of the information.
- To report any guest comment or complaint.
- To set-up inventory and monitor supplies and other commodities upon guest requests.
- To be aware of and to follow emergency and security procedures.
- To fulfil administrative tasks, housekeeping office coordination and filing.
- To respect key handling procedures.

**Qualifications**:

- Minimum 1-2 years’ experience in a similar role in a 5 star hotel.
- Strong interpersonal and problem solving abilities.
- Fluency in English; additional languages are a plus.

Additional Information
**Your team and working environment**:

- Dynamic working environment.
- Defined development career path.
- Friendly and supportive team

**What is in it for you**:

- Employee benefit card offering discounted Accor rates worldwide
- Learning programs through our academies
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our corporate social responsibility activities like Planet 21



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