Order Taker

2 weeks ago


Dubai, United Arab Emirates The Lana, Dubai - Dorchester Collection Full time

Benefits

Asan Order Taker at The Lana, Dorchester Collection Dubai here arejust some of the great benefits you will receive:

  • Competitive SalaryPackage
  • World-class DevelopmentOpportunities
  • Complimentary stays withbreakfast included in our sister Dorchester Collectionhotels.
  • 50% off at bars and restaurants withinall of our sister Dorchester Collectionhotels
  • Meals onDuty
  • Private MedicalInsurance
  • LifeInsurance
  • Flight Allowance every 24months
  • Shared CompanyAccommodation
  • Company provided transportationto and from work
  • Uniform provided by theCompany with complimentary laundry
  • ServiceCharge

Whatyou'll do

You’ll love whatyou do and take pride in delighting our guests:

  • You will be responsible for the dayto day operations of the Room Service to ensure our guests receivenothing but the best experience.
  • You will be incharge of warmly greeting guests when they call Room Service,answering any questions regarding the menu’s on offer,recommending and upselling menu items through your in depthknowledge ensuring the highest guestsatisfaction.
  • Serving others is your passion,you will ensure the outlet is in immaculate condition and allservice standards are adhered to by the supporting teammembers.
  • You will also be in charge of trainingand mentoring the entire team of waiters, ensuring their knowledgeis second to none and they are able to assist our guests in thebest possible way.
  • Our values of Passion,Personality, Respect, Working Together and Creativity guide us eachand every day. As an Order Taker you’ll have theopportunity to bring these to life and continue to create ourlegacy.
  • You are aware of revenue targets andensuring these are achieved and exceeded, simultaneously all costsare controlled within pre-set budgets including beverage cost andother expenses.
  • By taking part in a daily teambriefing pre-service, you ensure you are well informed of the dailyhappenings around the hotel as well as the upcomingservice.
  • During your daily routine, you liaisewith other departments when required to ensure an immaculatepresentation of your outlet and high standards of cleanliness aswell as maintenance are upheld at all times including furniture,equipment, floors, fixtures and fittings.

The items shared are the essence ofa day in the life of an Order Taker but we’ll make sureyou are provided with specifics on how we care for ourhotel.

What you'll bring

  • You’ll bring your uniquepersonality and passion to the role and the team with your can-dospirit and a positive attitude at alltimes.
  • You have a talent for delighting guestsby leading a team of passionate individuals and striving forexcellence.
  • Communication is what keeps ourdepartments running perfectly. You have great communication skillswith a strong customer service ethic.
  • As adetail orientated and hands-on team player with stronginterpersonal skills, you will thrive on mentoring high potentialteam members to achieve better results and celebrate success withinthe team.
  • English is the primary language usedin our hotel. You can comfortably communicate in this language.Other languages including Arabic, Italian, French, Spanish orGerman are highly desirable.
  • You will have arelevant professional certification or hotel school diploma andbring a wealth of past experience working for luxury hotels andrestaurants in the Middle East.

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