Housekeeping Order Taker

1 week ago

Dubai, United Arab Emirates The First Group Full time

Overview:
Comprising of The First Group’s award-winning hotels and restaurants, The First Collection is an innovative lifestyle brand offering exciting hospitality services and unforgettable dining experiences.

The First Collection’s portfolio of five operational hotels are renowned for their world-class service and cutting-edge amenities designed to ease guests into their stay. The First Collection at JVC opened in September 2021 and is the first branded and managed hotel under the group. Grand Heights Hotel Apartments, offers comfortable studios and one-bedroom apartments in the heart of the city, and is owned and managed by The First Collection. Bringing to the market a range of franchised properties, the group also manages TRYP by Wyndham Dubai and Wyndham Dubai Marina, which are franchises of the Wyndham Group. While Citadines Metro Central Dubai, offers hotel apartments in a prime location and is a franchise of The Ascott Limited.

The First Collection’s restaurants offer exceptional and original dining experiences that focus on creating unique lifestyle-driven dining concepts with a strong emphasis on quality and affordability. The rapidly growing portfolio of restaurants, cafes and bars features a dynamic mix of homegrown brands and recognised International franchises, including MasterChef, the TV Experience - the world’s first restaurant based on the global TV phenomenon. With an emphasis on social dining, this exciting restaurant portfolio is helping establish the collection of upscale and upper midscale hotels among Dubai’s hottest gastronomic and lifestyle destinations.

With ambitious growth plans in the years ahead, The First Collection will be opening numerous upper scale hotels and a series of dining concepts throughout Dubai.

**Job Description**:
The Housekeeping Order Taker plays a crucial role in ensuring efficient communication and coordination between guests and the housekeeping department. This position requires excellent communication skills, strong attention to detail, and the ability to handle guest requests and inquiries promptly and professionally.
- Receive and process guest requests for housekeeping services, such as room cleaning, linen changes, and amenities replenishment.
- Maintain a detailed record of guest requests, ensuring accuracy and timely follow-up.
- Communicate effectively with housekeeping staff to coordinate service delivery and prioritize tasks based on guest requirements and room status.
- Update the housekeeping system or software with guest requests, special instructions, and any relevant information to ensure seamless workflow and accurate reporting.
- Respond promptly and professionally to guest inquiries, concerns, and special requests related to housekeeping services.
- Coordinate with other hotel departments, such as Front Office and Maintenance, to address guest needs and resolve any issues or requests that require cross-departmental collaboration.
- Collaborate with the housekeeping team to ensure efficient allocation of resources and timely completion of guest requests.
- Maintain a thorough knowledge of hotel services, facilities, and amenities to provide accurate information to guests.
- Assist in maintaining inventory levels of cleaning supplies, linens, and guest amenities, and coordinate with relevant departments for timely restocking.
- Identify opportunities to enhance guest satisfaction and provide feedback to the housekeeping management team for continuous improvement.
- Adhere to hotel policies and procedures, including safety and security protocols, to ensure the well-being of guests and employees.

Desired Skill & Expertise:

- High school diploma or equivalent.
- Proven experience in a customer service role, preferably in a hotel or hospitality environment.
- Strong communication skills, both verbal and written.
- Excellent attention to detail and organizational abilities.
- Ability to multitask and work effectively in a fast-paced environment.
- Customer-focused mindset and ability to anticipate and fulfill guest needs.
- Familiarity with hotel services, facilities, and amenities.
- Ability to remain calm and professional in challenging situations.
- Flexibility to work shifts, including weekends and holidays.

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