SAP Support Coordinator

5 months ago


Sharjah, United Arab Emirates University Hospital Sharjah Full time

**Date**:16 Aug 2024

**Location**: Sharjah, AE

**Company**:University Hospital Sharjah

**Position Summary**:
**Summary of Main Duties**:

- Participate is in the workflow designing, implementation and support task
- Assist in the implementations, upgrades and management process of SAP Application, SAP related software components and other Business Applications.
- Deal with vendors on business requirments and negotiate with them.
- Assist vendors' deployment teams during implementation and software upgrade projects.

**Responsibilities**:

- Plan, organize and implement customer-oriented training workshops.
- Communicate with end-users and process owners to understand the work processes and requirements for customization purposes.
- Ensure that the SAP system is implemented in a manner that suites the business requirements of the end-users.
- Evaluate the comprehensiveness of testing scenarios to demonstrate system effectiveness.
- Execute testing scenarios and methodologies to demonstrate system effectiveness.

**Position Requirements/Qualifications**:
Bachelor degree in computer engineering or related fields.

A minimum of 4 years of proven experience in large organizations preferably in hospital or health care sector.

Strong understanding of SAP ERP workflows.

Excellent analysis and team management skill.

Excellent English written and communication skills.

Exposure to / experience of customer and vendor service principles.

Must have experience in running the daily SAP Applications operations and administeration.

**Position criteria Other Skills/Abilities**:

- At least 4 years of experience in SAP.
- Strong experience in SAP FICO is highly preferable.
- Understanding of applicable standards, reporting requirements and legislative regulations.
- Ability to assess end users’ needs and identify opportunities for improvement.
- Experience with MS SQL database is a plus.


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