Uae National Sales Manager

7 days ago

Ras alKhaimah, United Arab Emirates Al-Futtaim Full time

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organization to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day

**Overview of the role**:
**What you will do**:

- Supervises daily performance of Sales team by following up on vehicle sales achievements and taking part in non-regular transactions during peak season to ensure the required sales target is achieved.
- Manage sales teams to achieve pre-determined operational targets by providing and analysing business plans to meet operation targets determined by the centre management.
- Monitor and evaluate the sales team performance to ensure that the specific portfolios of business performances are met by taking corrective action in conjunction with the centre management, whenever required.
- Responsible for ensuring sales processes are efficient and customer complaints are managed by promoting standard sales procedures to the sales team members
- Coach sales team members to deliver a consistent standard of Customer Care, while taking actions to develop individuals for future growth within the organization
- Ensure business process standards are maintained, including the monitoring of Customer data capture and accuracy at all Point of Sales Connect reports
- Supervises the sales team activities to ensure that all activities are carried out as per the company’s policies and procedures through effective communication and monitoring.
- Meet with the Sales team to update on product knowledge through regular discussion and sharing information to enhance sales team confidence and performance.
- Address customer complaints that require support to the Sales Executive to maintain customer satisfaction and achieve Customer Engagement targets.
- Manage documentation and legal government relation matters pertaining to the sales function by adhering to the prescribed government rules and procedures to minimize legal implications to the business.

**Required Skills to be successful**:

- Customer (Guest) and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- Administration and Management: Basic Knowledge of business and management principles involved in resource allocation, and coordination of people and resources.
- Sales and Marketing: Basic knowledge of principles and methods for promoting, and selling products or services. This includes basic marketing strategy and sales techniques, product demonstration and sales control systems.
- Personnel and Human Resources: Limited knowledge of principles and procedures for personnel selection, training, compensation and benefits, labour relations and negotiation, and personnel information systems.
- Financial and Accounting: General knowledge of Accounting and Financial principles and procedures.
- English Language: Basic knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Arabic Language: Limited knowledge of the structure and content of the English language including the meaning and spelling.

**Behavioural Competencies**:

- Time Management: Managing one's own time and the time of others.
- Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
- Monitoring: Monitoring/Assessing performance of oneself, other individuals, or organizations to make improvements or take corrective action.
- Active Learning: Understanding the implications of new information for both current and future problem-solving and decision-making.
- Stress Tolerance: Job requires accepting criticism and dealing calmly and effectively with high stress situations.
- Achievement/Effort: Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
- Alertness and Problem Solving Skill
- Computer Skills: Job requires the knowledge in worksheets, word processing, presentation and database management.
- Good Judgement Skills and Decision Making, Social Perceptiveness.
- Problem Sensit

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