Call Center Operator
7 months ago
**Job purpose**
Listen to student’s issues, complaint and inquiries keeping student’s satisfaction at the core of every decision and behavior.
**Qualifications & Education**
- Bachelor degree (Any field) holder from an accredited university
- **ARABIC SPEAKER IS A MUST**:
- **Fluent in English**
**Experience**
- 1 - 3 years’ experience in customer service
**Skills / Training / Knowledge**
- Customer Service
- Well versed in English and Arabic Language, both oral and written.
- Time Management
- Call Center Training
**Key Competencies**
**Critical competences**
**Weighting (%)**
**(Must add up to 100%)**
Communication and Interpersonal Skills
30%
Knowledge about the university
25%
Situational Awareness
15%
Problem Solving
10%
Technical Skills
10%
Adaptability and Flexibility
10%
**Responsibilities**:
- Answer phones and respond to incoming queries.
- Transfer customer calls to appropriate staff and department
- Identify, research, and resolve incoming student issues using the computer system.
- Follow-up on inquires if not immediately resolved.
- Complete call logs and reports.
- Recognize, document and alert the supervisor of trends in customer calls.
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