Call Center Manager
7 days ago
We are an established Real Estate company with offices in Dubai and London and are looking for experienced Call Center Manager to join our outstanding team.
**Responsibilities**:
- Carry out daily briefings with agents, discussing weekly targets and KPI'S.
- Conduct effective resource planning to maximize the productivity of resources. (people, technology etc.)
- Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
- Create targets and goals for improvement.
- Hire, coach and provide training to personnel to maintain high customer service standards.
- Provide sales training to employees on a regular basis.
- Evaluate performance with key metrics (accuracy, call-waiting time etc.)
- Carry out regular performance reviews with agents.
- Monitor and improve telephone handling and other procedures.
- Measure and provide weekly reports to management, detailing each employee KPI'S and targets.
- Keep track of employee's attendance.
**Requirements**:
- Experience in Real Estate is a must.
- Good English communication skill.
- Currently living in Dubai.
Ability to commute/relocate:
- Dubai: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Real Estate: 1 year (required)
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