Patient Relations Manager

1 week ago


Ras alKhaimah, United Arab Emirates FertiClinic Fertilization Center Full time

The Patient Relation Manager is responsible for overseeing the day-to-day operations of the patient relations department. This role involves addressing patient concerns, improving patient experiences, ensuring effective communication between patients and healthcare teams, and supporting the overall patient-centered care goals of the organization. The Patient Relation Manager works closely with patients, family members, and hospital staff to resolve issues and enhance patient satisfaction.

**Key Responsibilities**:

- **Patient Advocacy**: Act as a primary point of contact for patients and their families to address complaints, concerns, and inquiries. Advocate for patients' needs and ensure they receive the appropriate care and support.
- **Conflict Resolution**: Resolve patient complaints in a professional and empathetic manner, ensuring timely follow-up and satisfactory outcomes. Collaborate with healthcare providers to address issues related to service quality, treatment, and care delivery.
- **Communication Management**: Ensure effective communication between patients, families, and hospital staff. This includes coordinating appointments, educating patients about processes, and following up to ensure patient needs are met.
- **Patient Satisfaction**: Monitor and measure patient satisfaction levels through surveys, interviews, and feedback. Analyze results and work with relevant departments to implement improvements based on feedback.
- **Patient Education**: Provide patients with information regarding hospital policies, procedures, insurance details, and other relevant healthcare information.
- **Staff Training and Support**: Train staff members on patient relations best practices, ensuring they maintain professionalism and provide a positive patient experience.
- **Collaboration with Departments**: Work closely with healthcare providers, administrative staff, and hospital leadership to identify areas for improvement in patient care and to implement solutions that enhance patient experiences.
- **Report Generation**: Prepare regular reports on patient satisfaction, complaints, and resolution statistics for senior management, identifying trends and suggesting areas for improvement.

Qualification:

- **Education**: Bachelor's degree in Healthcare Administration, Business Administration, Nursing, or a related field (preferred).
- **Experience**: Minimum of 3-5 years of experience in a healthcare environment, preferably in a patient relations, customer service, or management role.



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