Receptionist

3 weeks ago

Ras alKhaimah, United Arab Emirates Mirage Dental Clinic Full time

**Responsibilities**:
**Good Communication Skills**:

- Engage with patients and visitors in a friendly and professional manner.
- Effectively communicate with both patients and colleagues to ensure smooth operations.

**Always Smiling and Welcoming**:

- Create a warm and inviting environment for patients as they enter the clinic.
- Maintain a positive and approachable demeanor to enhance the patient experience.

**Phone Management**:

- Answer and redirect incoming phone calls promptly and courteously.
- Efficiently manage appointment inquiries and provide necessary information.

**Appointment Scheduling**:

- Utilize various scheduling platforms, including our website, Google Maps, direct communication bookings (Phone, Whatsapp, SMS) and other specialized appointment software.
- Responsible for accurately assigning all scheduled appointments into the electronic health records software.
- Coordinate with dental staff to ensure efficient scheduling and mínimal wait times.

**Electronic Medical Records**:

- Proficiently navigate and update electronic medical records software.
- Ensure accuracy and confidentiality of patient information.
- Accurately register new patients and update existing patient records.
- Utilize the Emirates ID reader for efficient and secure patient identification.
- Accurately check-in every patient upon arrival and check-out every patient when they leave.
- Coordinate with relevant staff to address patient inquiries and concerns.

**Work Under Pressure**:

- Demonstrate the ability to handle a fast-paced environment with grace and composure.
- Prioritize tasks effectively, especially during peak clinic hours.

**Professional Appearance**:

- Maintain a neat and professional appearance, adhering to clinic dress code.
- Create a positive first impression by presenting a polished and well-groomed image.

**Cash Handling**:

- Manage patient payments, provide receipts, and ensure the accuracy of financial transactions.
- Collaborate with the billing department to address any payment-related issues.

**Patient Education**:

- Provide basic information regarding dental procedures, clinic policies, and post-appointment care.
- Direct patients to educational materials or resources as needed.

**Office Maintenance**:

- Ensure the reception area is organized, tidy, and well-maintained.
- Report any maintenance issues promptly to the appropriate department.

**Conflict Resolution**:

- Address patient concerns or conflicts professionally and escalate issues to the appropriate staff when necessary.
- Collaborate with management to find effective solutions to patient-related challenges.

**Insurance Verification**:

- Assist patients in verifying their insurance coverage and understanding their benefits.
- Coordinate with the insurance department to resolve any billing or coverage issues.

**Qualifications**:

- Previous experience in a similar role is preferred.
- Proficient in using electronic medical records and scheduling software.
- Excellent organizational and multitasking abilities.
- Strong attention to detail and accuracy.
- Ability to work collaboratively with a diverse team.
- Fluency in English; knowledge of Arabic is a plus.
- Knowledge of dental terminology is advantageous.
- Customer service experience is highly beneficial.
- Adaptability to changes in scheduling, procedures, or unexpected situations.
- Empathy and patience in dealing with patients, especially those in pain or distress.
- Multilingual skills, especially in languages commonly spoken in the local community, are advantageous.
- Basic IT skills for troubleshooting minor technical issues.

**Salary**: AED2,000.00 - AED5,000.00 per month

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